Pharmacy Operations Manager

Walgreens•Dickinson, TX

18d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports patient care and pharmacy operations within applicable laws and company policies. Responsibilities include coordinating daily workflow and schedules, maintaining inventory and records, supporting healthcare services, ensuring proper equipment operation and security, handling non-clinical patient calls, and helping resolve insurance claim issues. The manager also supports financial and service improvements, community outreach, and off-site immunization clinics and events. The manager hires, onboards, trains, and schedules technicians; tracks training and licensure compliance; communicates with the pharmacy team; and participates in store and pharmacy meetings. The role requires maintaining PTCB certification and completing required company training and professional development. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. Applicants must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations. The current hourly range is $22.50 to $35.75; the actual rate depends on factors including geography, skills, education, and experience.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies, laws, regulations, and business ethics.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; manage their performance, including discipline and termination decisions.
Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships, anticipate needs, and promote healthcare services to improve the pharmacy experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law, and support healthcare services such as vaccines and screenings as permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; monitor timely completion and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Support pharmacy inventory management and annual inventory preparation for tasks that do not require pharmacist licensure.
Drive new technology and process rollouts, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy under pharmacist supervision and communicate prescription errors to the accountable pharmacist; follow error and Continuous Quality Improvement Program procedures.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate pharmacist assignments to off-site immunization clinics and community events; maintain retail partnership relationships.
Hold technicians accountable for attendance, timeliness, legal compliance, and timely training completion; identify knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager with monitoring pharmacy and team-member licenses, registrations, and certifications, including documenting status using company resources.
Follow company policies and applicable laws for selection, recruitment, record retention, and training.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training, and follow performance improvement plans.
Seek professional development, monitor personal performance, request constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate relevant support-center messages and emails to the pharmacy team and participate in key store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.