Pharmacy Operations Manager

Walgreens•Lakeland, FL

5d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, helping ensure efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers in accordance with company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager engages customers, resolves complaints and non-clinical questions, and builds customer relationships by anticipating needs and connecting patients with pharmacy services. Operational duties include supporting patient care and prescription processing, coordinating daily workflow and schedules, maintaining supplies and equipment, preparing required reports, managing inventory and administrative tasks that do not require pharmacist licensure, and supporting compliance, security, asset protection, and quality-improvement processes. The role also supports insurance claim resolution, audits, pharmacy financial and service improvements, community outreach, and off-site immunization clinics and events. The manager hires, onboards, trains, and schedules technicians; monitors training and credentials; addresses knowledge gaps; and supports team engagement and performance. The position maintains required PTCB or state certification and develops pharmacy and healthcare knowledge through required training and professional development. The manager communicates relevant information to the pharmacy team and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain required PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and offering pharmacy and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision, including non-clinical patient calls.
Assist with healthcare services such as vaccines and health screenings when allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Perform administrative and inventory-management tasks that do not require pharmacist licensure; manage annual inventory preparation.
Support technology and process rollouts, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy and communicate prescription errors to the accountable pharmacist while adhering to error and Continuous Quality Improvement Program procedures.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; build retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations, and maintain attendance, timeliness, compliance, engagement, and performance.
Hire, onboard, train, and schedule pharmacy technicians; monitor completion of training and follow company procedures for scheduling and training.
Identify pharmacy operations knowledge gaps and provide or arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring team member licensure, registrations, and certifications and ensure required selection, recruitment, record retention, and training procedures are followed.
Maintain PTCB certification or required state certification/registration and complete required certifications, education credits, and company training.
Maintain pharmacy and healthcare knowledge, follow performance improvement plans, and seek constructive feedback and professional development.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.