Pharmacy Operations Manager

Walgreens • Hamburg, NY

3d • $23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions.

The manager supports patient care through tasks such as patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision. The role coordinates daily pharmacy activities, maintains a clean and adequately stocked pharmacy, supports inventory management and annual inventory preparation, ensures appropriate operation and maintenance of equipment, and assists with records, reporting, security safeguards, and compliance. It also supports insurance claim resolution, audits, financial and operational improvement, community outreach, off-site immunization clinics, and retail partnerships.

The position leads technician hiring, onboarding, training, scheduling, and performance, and helps maintain team members’ required licenses, registrations, and certifications. The manager maintains PTCB certification and relevant pharmacy and healthcare knowledge, completes required company training and development, communicates with pharmacy staff, and participates in store and pharmacy meetings. The role requires a flexible schedule, including evening and weekend hours.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation on the last performance evaluation.

Responsibilities

• Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
• Build customer relationships by anticipating needs and proactively offering services, with an increased focus on healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
• Complete patient and physician calls under pharmacist supervision where permitted by law.
• Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure timely completion and efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow, coordinate daily schedules, recommend allocation of pharmacy hours, and keep the pharmacy clean, orderly, and adequately stocked.
• Perform pharmacy inventory management tasks that do not require pharmacist licensure and manage annual inventory preparation under pharmacist direction.
• Complete non-clinical patient calls.
• Lead technology and process rollouts, champion change, and engage the team in action planning.
• Ensure proper operation and maintenance of pharmacy department equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Adhere to the company’s Good Faith Dispensing policy and understand the role in meeting its requirements during applicable prescription-dispensing activities.
• Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-handling and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
• Lead technician performance management, including discipline and termination decisions or recommendations, and enforce attendance, timeliness, legal compliance, and company policy.
• Hire, onboard, train, and schedule pharmacy technicians, monitor training completion, and follow company scheduling and training policies.
• Identify gaps in pharmacy operations knowledge and support team members’ learning through hands-on training or learning modules.
• Assist the Pharmacy Manager in monitoring team and pharmacy licensure, registration, and certification status and documenting compliance.
• Follow company and legal requirements for personnel selection, recruitment, record retention, and training.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
• Follow performance improvement plans and pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor as a mentor and coach.
• Communicate support-center messages and key emails to the pharmacy team as required.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED