Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager directs pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy services, maintains pharmacy workflow, inventory, records, equipment, and security, and helps ensure compliance with applicable laws and company policies. It also supports customer service, insurance claim resolution, financial and operational improvement, community outreach, and the training and performance of pharmacy personnel. The role requires a flexible schedule that can include evenings and weekends.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Obtain required certifications, education credits, and company training.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, respond to requests and complaints, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and promoting pharmacy and healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where legally allowed, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where permitted by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead the rollout of new technology and processes, engage the team in action planning, and ensure pharmacy equipment is properly maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow company Good Faith Dispensing policies during applicable prescription-dispensing activities.
- Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, as directed, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance expectations.
- Hire, onboard, train, and schedule pharmacy technicians, and monitor timely training completion.
- Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications; help document licensure status using company resources.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training, and follow performance improvement plans.
- Pursue professional development, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
- Relay support-center and other key communications to the pharmacy team.
- Participate in key store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
