Pharmacy Operations Manager

Walgreens•South Elgin, IL

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The manager supports patient care by assisting with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law. Under pharmacist supervision, the role also assists with patient and physician calls and healthcare services such as vaccines and health screenings where allowed. The manager coordinates daily workflow and scheduling, maintains pharmacy cleanliness, supplies, equipment, inventory, records, and security safeguards, and supports compliance, insurance-claim processing, audits, asset protection, and quality improvement. The role also supports community outreach and off-site clinics, collaborates with pharmacy and store leadership on financial and operational performance, and communicates with the pharmacy team and participates in store and pharmacy meetings. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire except at Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience is also required. Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation is listed as a qualification. The current hourly pay range is $22.50–$35.75. The actual rate depends on factors including geography, skills, abilities, education, experience, and other relevant factors. The role remains open until filled. Benefits information is available at the Walgreens benefits website. Qualified applicants with arrest and conviction records will be considered.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Maintain PTCB certification and/or state-required certification or registration, as applicable.
Obtain certifications, education credits, and training required by the company.

Nice To Haves

Previous work experience with Walgreens and an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while maintaining efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, and regulations.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including decisions or recommendations concerning discipline and termination.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and promote customer service and healthcare services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate the daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage administrative activities and inventory tasks that do not require pharmacist licensure; prepare for annual inventory.
Complete non-clinical patient calls and drive the rollout of new technology and processes, championing change and engaging the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policies under pharmacist supervision and support compliance with applicable requirements.
Apply asset protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, as directed by the Pharmacy Manager, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, legal compliance, and timely completion of training.
Identify team members’ pharmacy operations knowledge gaps and support their development through hands-on training or assigned learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team member licenses, registrations, and certifications remain active and compliant.
Follow company and legal requirements for technician selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; obtain required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, seek constructive feedback, and pursue professional development.
Relay support-center messages and key emails to the pharmacy team and participate in required store and pharmacy meetings.