Pharmacy Operations Manager

Walgreens•Fairborn, OH

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports patient care by assisting with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. It helps deliver healthcare services permitted by law, such as vaccines and health screenings. The manager coordinates pharmacy workflows and schedules, maintains supplies and equipment, supports inventory management and annual inventory preparation, prepares required records and reports, and helps ensure compliance, security, accurate insurance claims processing, and quality practices. The role also supports community outreach, off-site clinics and events, retail partnerships, pharmacy financial and operational performance, and customer service. The manager leads technician hiring, onboarding, training, scheduling, engagement, and performance accountability; helps ensure team members’ credentials remain active and compliant; and maintains their own PTCB certification and pharmacy knowledge. The role communicates information to the pharmacy team and participates in store and pharmacy meetings. A high school diploma, GED, or equivalent, PTCB certification (except in Puerto Rico), and one year of pharmacy technician work experience in a retail or hospital setting are required. English fluency is required except in Puerto Rico. The role requires a flexible schedule, including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, with specified location exceptions. Previous people-management or leadership experience and previous Walgreens work experience with an Exceeding Expectation on the last performance evaluation are also stated qualifications.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies and laws.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; manage performance, including discipline and termination decisions or recommendations.
Engage customers and patients, respond to requests and complaints, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where permitted, and patient and physician calls where permitted.
Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; coordinate daily activities and schedules; ensure tasks are timely and hold team members accountable for workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Maintain pharmacy cleanliness, orderliness, supplies, equipment, and core workflow; recommend allocation of pharmacy hours.
Support non-licensed administrative activities and pharmacy inventory management, including annual inventory preparation.
Complete non-clinical patient calls and lead rollout of new technology and processes, change initiatives, and team action planning.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; apply asset-protection practices, support diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policy and procedures; communicate prescription errors to the accountable pharmacist and follow error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Ensure technician attendance, timeliness, training completion, and compliance with state and federal laws and company policies.
Identify team members’ pharmacy-operations knowledge gaps and support their development through hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active, compliant status, using company resources as applicable.
Maintain required PTCB or state certification/registration, complete required training and education, follow performance improvement plans, and pursue professional development.
Communicate messages from the support center and key emails to the pharmacy team, and participate in store and pharmacy meetings.