Pharmacy Operations Manager

Walgreens•Port Charlotte, FL

5d•$23 - $36

About The Position

The Pharmacy Operations Manager is responsible for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics. The position is responsible for selecting, scheduling, developing, training, coaching, and managing the performance of pharmacy technicians, including disciplinary and termination decisions. The manager supports customer service, pharmacy workflow, inventory and administrative operations, insurance claim resolution, compliance, community outreach, and the rollout of new technology and processes. The role also supports team training and development, maintains required technician certification, and communicates with pharmacy and store teams.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering pharmacy services; increase focus on healthcare services to enhance the customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with healthcare services such as vaccines and screenings where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work in accordance with company policies and applicable laws; ensure work is completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize daily activities, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Carry out pharmacy administrative and inventory-management tasks that do not require pharmacist licensure, and manage annual inventory preparation under pharmacist direction.
Complete non-clinical patient calls.
Lead technology and process rollouts, champion change, engage the team in action planning, ensure pharmacy equipment is properly operated and maintained, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities and support fulfillment of its requirements.
Apply company asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company policies and procedures for pharmacy errors and the Continuous Quality Improvement Program.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist and support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build and maintain retail-partnership relationships.
Lead technician performance management, including discipline, suspension, termination, or recommendations for those actions; enforce legal and policy compliance and hold technicians accountable for attendance and timeliness.
Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company scheduling and training procedures.
Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications and documenting their status.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance-improvement plans.
Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.