Pharmacy Operations Manager

Walgreens • Deerfield, IL

8d • $23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policy, applicable laws and regulations, and business ethics. The position is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination.

The manager supports prescription processing and patient care, including registration, data entry, medication preparation, counting, and verifying where permitted by law. The position oversees daily workflow, schedules, inventory-related and administrative tasks that do not require pharmacist licensure, equipment upkeep, compliance processes, insurance claim resolution, non-clinical patient calls, and community outreach coordination. It also supports customer service, team development, operational quality, financial performance, and secure pharmacy operations.

The role requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and at least one year of pharmacy technician work experience in a retail or hospital setting. The manager must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and obtain active immunization certification within 90 days of hire, except in specified pharmacy locations. The posted hourly range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Obtain required certifications, education credits, and company training.

Nice To Haves

• Previous people management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within authorized policies, laws, regulations, and business ethics.
• Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; manage performance, including discipline and termination decisions or recommendations.
• Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
• Build customer relationships by anticipating needs and proactively offering pharmacy services, with increased focus on healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verifying where allowed by law.
• Complete patient and physician calls under pharmacist supervision where allowed by law.
• Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain accountability for workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow, coordinate the daily activity schedule, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Perform pharmacy administrative and inventory management tasks that do not require pharmacist licensure, under pharmacist direction, and manage annual inventory preparation.
• Complete non-clinical patient calls.
• Drive technology and process rollouts, support change and action planning, and ensure proper operation and maintenance of pharmacy equipment.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in meeting its requirements.
• Apply asset-protection techniques, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error procedures and the Continuous Quality Improvement Program.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
• Hold technicians accountable for attendance, timeliness, compliance, and completion of training; maintain and improve pharmacy performance through team engagement and action planning.
• Identify team members' knowledge gaps and support training through hands-on instruction or assigned learning modules.
• Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications remain active and compliant; use company resources to document licensure status.
• Follow company procedures for selection, recruitment, record retention, and training as required by company policy and applicable laws.
• Maintain PTCB certification through the designated program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and company training.
• Follow performance improvement plans and pursue professional development through self-monitoring, constructive feedback, and mentorship from the Healthcare Supervisor.
• Relay support-center messages and key emails to the pharmacy team.
• Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED