Pharmacy Operations Manager

Walgreens•Missouri City, MO

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The position supports patient care through patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare service offerings allowed by law. It manages pharmacy workflow, scheduling, supplies, inventory activities, records, equipment, insurance claims, non-clinical patient calls, and operational quality. The manager supports compliance, asset protection, diversion monitoring, error reporting, audits, technology and process rollouts, community outreach, and relationships with retail partners. The manager leads technician hiring, onboarding, training, scheduling, and accountability, and assists with ensuring team licenses, registrations, and certifications remain active and compliant. The role maintains required pharmacy technician certification and develops current pharmacy and healthcare knowledge. It also communicates with the pharmacy team and participates in store and pharmacy meetings. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. Candidates must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, with specified location exceptions. Previous people management or leadership experience and previous Walgreens work experience with an “Exceeding Expectation” on the last performance evaluation are also listed.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” on the last performance evaluation.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies and laws.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; monitor training completion and team performance.
Engage customers and patients, address complaints and non-clinical questions, respond to requests, and model customer-service best practices.
Assist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision and assist with permitted healthcare services, including vaccines and health screenings.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow, attendance, and timeliness.
Prepare and file reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy activities and recommend allocation of pharmacy hours; maintain a clean, orderly, stocked pharmacy.
Conduct non-pharmacist inventory management tasks and manage annual inventory preparation.
Drive technology and process rollouts, support action planning, and ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies under pharmacist supervision; communicate prescription errors and follow company error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status.
Follow company policies and legal requirements for personnel selection, recruitment, record retention, and training.
Maintain PTCB certification or applicable state certification/registration, complete required education and training, and follow performance improvement plans.
Pursue professional development, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Relay messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings.