Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics. The position manages technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations involving discipline and termination. It supports patient care and pharmacy workflow, compliance, inventory, technology and process rollouts, equipment maintenance, recordkeeping, insurance claims, community outreach, and customer service. The manager also communicates with pharmacy and store teams, maintains required certification and training, and pursues professional development.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
- Build customer relationships by anticipating needs and proactively offering services, with an increased focus on healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with healthcare services such as vaccines and health screenings where permitted.
- Delegate, direct, and assign non-clinical pharmacy work within authorized company policies and applicable laws; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Perform pharmacy administrative and inventory-management tasks that do not require pharmacist licensure, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, ensure proper operation and maintenance of pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company policies and procedures for pharmacy errors and the Continuous Quality Improvement Program.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, as directed by the Pharmacy Manager, coordinate and assign pharmacists to off-site immunization clinics and community events; build and sustain retail partnerships.
- Lead technician performance management, including decisions and recommendations regarding discipline and termination; address attendance, timeliness, and compliance with applicable laws.
- Hire, onboard, train, and schedule pharmacy technicians, and ensure timely completion of required training.
- Identify team members' pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are active and compliant, using resources such as the Walgreens Online Verification System.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
- Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate messages from the support center and key emails to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
