Pharmacy Operations Manager

Guardian Pharmacy • Boca Raton, FL

5d • Onsite

About The Position

The Pharmacy Operations Manager is a key member of the local management team and ensures pharmacy operations are performed accurately and on time. The role manages departmental leads and supervisors to meet key metrics and labor goals, collaborates with leadership on departmental objectives, evaluates workflow and technology enhancements, and supports staffing plans that meet business needs within budget guidelines.

The manager oversees supervisors and lead technicians, supports hiring and staff coverage, monitors productivity and accuracy, maintains efficient operations and customer service, resolves operational and quality issues, develops training programs, manages labor metrics, and maintains relationships with relevant vendors. The position requires a pharmacy technician license, certification, or registration as applicable to state requirements and the ability to work flexible hours. Work-related air and ground travel is required.

Requirements

• High school diploma or GED.
• Pharmacy Technician license, certification, or registration as required by state regulations.
• At least 5 years of experience, preferably in high-volume pharmacy.
• At least 2 years of experience as a manager or supervisor.
• Advanced computer skills.
• Ability to work independently and meet deadlines.
• Ability to solve problems with minimal direction.
• Strong attention to detail and accuracy.
• Ability to work on multiple tasks simultaneously in a fast-paced, team-oriented environment while meeting strict deadlines.
• Quality-minded approach, including identifying errors and investigating apparent inaccuracies.
• Ability to analyze workflow and staffing needs and implement improvements.
• Ability to manage subordinate performance to achieve departmental objectives.
• Ability to work flexible hours.
• Ability to travel by air and ground.
• Leadership, collaboration, relationship-building, planning, problem-solving, integrity, and strong work ethic.

Nice To Haves

• Bachelor’s degree.
• National Pharmacy Technician Certification (PTCB); may be required for pharmacy-specific roles.
• Pharmacy operations system experience.
• Lean Six Sigma skills and experience.

Responsibilities

• Hire, manage, train, evaluate, coach, and develop Supervisors and Lead Technicians; assign duties and responsibilities.
• Assist with hiring and management of staff to ensure adequate workflow coverage.
• Ensure Supervisors and Leads assign work appropriate to technicians’ duties and measure technician productivity and accuracy.
• Ensure business operations are efficient and accurate while maintaining a high level of customer service.
• Evaluate workflow processes and implement changes as needed to meet input deadlines.
• Address and resolve customer issues related to operations and quality.
• Collaborate with team members in other functional areas to keep work flowing smoothly and efficiently.
• Develop and update departmental training manuals and programs.
• Manage labor metrics to achieve business plan goals.
• Manage relationships with relevant key vendors.
• Lead by example in attitude, dependability, commitment, productivity, efficiency, and adherence to policies and procedures.
• Collaborate with leadership to develop departmental objectives and goals.
• Evaluate workflow and technology enhancements to improve efficiency.
• Assist supervisors in scheduling adequate staff within budgeted guidelines.
• Perform other essential functions and duties as assigned.

Benefits

• Competitive pay.
• 401(k) with company match.
• Medical, dental, and vision coverage for full-time employees working 30 or more hours per week.
• Health Savings Accounts and Flexible Spending Accounts.
• Company-paid basic life and Accidental Death & Dismemberment insurance.
• Company-paid long-term disability and optional short-term disability.
• Voluntary employee and dependent life, accident, and critical illness coverage.
• Dependent Care Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• Guardian Angels employee assistance fund.
• Paid holidays and sick days.
• Vacation benefits based on years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED