Pharmacy Operations Manager

Walgreens•Town of Manlius, NY

7d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics. The manager is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports customer service and patient care, coordinates daily pharmacy workflow and inventory activities, helps ensure regulatory compliance and accurate insurance processing, and supports pharmacy operational quality and financial performance. It also manages technician hiring and training, monitors licensure and certification status, supports community outreach and immunization events, and maintains required personal certifications and training.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Build relationships with customers by anticipating their needs and promoting relevant pharmacy healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with healthcare services such as vaccines and screenings as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize daily activities, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-licensed administrative and inventory-management activities under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow company Good Faith Dispensing policy and support its requirements during applicable prescription-dispensing activities.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager's direction, pharmacist assignments to off-site immunization clinics and community events; build retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations, and ensure compliance with company policies and applicable laws.
Hold technicians accountable for attendance, timeliness, performance, and timely completion of training.
Hire, onboard, train, and schedule technicians in accordance with company policies and procedures.
Identify team members' gaps in operational knowledge and arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications and documenting their status.
Ensure compliant procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and current pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
Follow performance improvement plans and pursue professional development through self-monitoring, feedback, and mentorship from the Healthcare Supervisor.
Relay support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.