Pharmacy Operations Manager

Walgreens • Walnut Creek, CA

5d • $23 - $36

About The Position

The Pharmacy Operations Manager is responsible for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management.

The position supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation and counting, permitted verification, non-clinical patient calls, insurance claims, inventory management, reporting, equipment maintenance, compliance, and security. It coordinates daily pharmacy activities, supports healthcare services and community outreach, and assists store and pharmacy leadership in improving financial results, operational quality, and customer service.

The manager also leads technician hiring, onboarding, training, and scheduling; monitors licensure and certification compliance; communicates information to the pharmacy team; participates in store and pharmacy meetings; and maintains required PTCB certification, education, and training. The role requires a flexible schedule, including evening and weekend hours. The stated hourly range is $22.50 to $35.75, with the offered rate dependent on factors including geography, skills, education, and experience.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain required PTCB certification and/or state-required certification or registration.

Nice To Haves

• Previous people management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, respond to requests and complaints, answer non-clinical questions, and model customer service best practices.
• Build customer relationships, anticipate customer needs, and promote healthcare services to enhance the pharmacy experience.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
• Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with healthcare services such as vaccines and screenings as allowed by law.
• Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure timely task completion and efficient workflow.
• Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Manage non-licensed administrative and inventory activities under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Lead rollout of new technology and processes, engage the team in change and action planning, and ensure proper operation and maintenance of pharmacy equipment.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow company Good Faith Dispensing policy during applicable dispensing activities and support compliance with its requirements.
• Apply asset protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments for off-site immunization clinics and community events; build relationships with retail partners.
• Lead technician performance management, including decisions and recommendations on discipline and termination, and hold technicians accountable for compliance, attendance, and timeliness.
• Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company procedures for scheduling and training.
• Identify pharmacy operations knowledge gaps and support team training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications for active status and regulatory compliance; use company resources to document licensure status.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training, and follow performance improvement plans.
• Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
• Communicate support-center messages and key emails to the pharmacy team as required.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED