Pharmacy Operations Manager - CPhT

Walgreens • Marble Falls, TX

21d • $23 - $31 • Onsite

About The Position

This role is accountable for performing day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient pharmacy workflow and a positive patient experience. The position serves as a full-time certified pharmacy technician responsible for operating pharmacy systems, processing prescriptions, and supervising pharmacy technicians and cashiers under the guidance of a pharmacist. Key responsibilities include personnel selection, scheduling, development, training, coaching, and performance management of pharmacy technicians, including disciplinary actions and termination decisions.

Requirements

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

Nice To Haves

• Previous people management/leadership experience.
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities.
• Ensure efficient pharmacy workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and pharmacy cashiers under the supervision of a pharmacist.
• Oversee the selection, scheduling, and development of pharmacy technician personnel.
• Lead training, coaching, and performance management of pharmacy technicians.
• Make decisions regarding performance management, including discipline and termination.
• Engage customers and patients, offering assistance and resolving complaints.
• Develop strong relationships with customers by anticipating needs and proactively offering services.
• Assist pharmacist in patient care activities, including registration, prescription data entry, medication preparation, and verification.
• Complete patient and physician calls under the supervision of a pharmacist.
• Assist with healthcare service offerings, including administering vaccines and health screenings, under pharmacist supervision.
• Delegate, direct, and assign non-clinical work in the pharmacy, ensuring timely completion.
• Prepare and file reports and records required by the company and government agencies.
• Manage core pharmacy workflow and drive excellence in pharmacy operations.
• Coordinate and organize the pharmacy's daily schedule of activities.
• Recommend allocation of pharmacy hours.
• Ensure the pharmacy is clean, neat, orderly, and adequately stocked.
• Ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure.
• Manage annual inventory preparation.
• Complete non-clinical patient calls.
• Drive new technology/process rollouts and champion change.
• Ensure proper operation and maintenance of pharmacy department equipment.
• Maintain recordkeeping and ensure security safeguards are in place in collaboration with the Pharmacy Manager.
• Adhere to Good Faith Dispensing policy during prescription-dispensing activities.
• Maintain and apply knowledge of Company asset protection techniques.
• Support Pharmacy Manager with diversion monitoring and report security concerns.
• Communicate prescription errors to the accountable pharmacist and adhere to related policies.
• Ensure accurate processing of insurance claims and resolve customer issues.
• Follow up with insurance companies and medical providers, and participate in 3rd party audits.
• Analyze and seek to improve pharmacy financials, operational quality, and customer service.
• Manage Community Outreach Portal and coordinate off-site immunization clinics and community events.
• Build and sustain relationships with retail partnerships.
• Lead performance management of technicians, including discipline and termination recommendations.
• Hold technicians accountable for attendance and timeliness.
• Maintain and improve pharmacy performance through team member engagement and action planning.
• Oversee technician hiring, on-boarding, training, and scheduling.
• Monitor timely training completion for pharmacy technicians.
• Identify and address gaps in pharmacy operations knowledge among team members.
• Assist Pharmacy Manager in monitoring active and compliant pharmacy and team member licensures, registrations, and certifications.
• Ensure proper procedures are followed for selection, recruitment, record retention, and training.
• Maintain PTCB certification.
• Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
• Obtain necessary certifications, education credits, and training.
• Seek professional development by monitoring performance, soliciting feedback, and leveraging Healthcare Supervisor.
• Communicate with the pharmacy team, relaying messages from the support center.
• Participate in key store/pharmacy meetings.

Benefits

• Review benefits, please click here jobs.walgreens.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED