Pharmacy Manager - $100,000 Sign On Bonus and Relocation Available

Walgreens•Oak Lawn, IL

About The Position

The Pharmacy Manager provides pharmacy consulting to patients on medication use and drug interactions, and delivers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately and in accordance with regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and professional development. The position leads patient-service and pharmacy operations, including counseling patients, managing prescription dispensing and clinical services, ensuring regulatory compliance, coordinating staffing and workflow, maintaining pharmacy systems and facilities, resolving insurance and patient issues, and completing required records. It also manages pharmacy staff and employee relations, analyzes business performance, protects pharmacy assets, develops relationships with the local medical community, and promotes pharmacy and health services in the community.

Requirements

Bachelor of Science in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled-substance laws.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co. (internal candidates only).
For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Provide empathetic medication consultations, including guidance on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products.
Deliver and promote clinical and wellness services, including immunizations, diagnostic testing, disease state management, medication management, drug therapy reviews, and patient outcome services.
Resolve patient issues promptly, answer questions, anticipate patient needs, and promote a positive patient experience.
Compound, review, verify, manage, and accurately dispense prescribed medications in compliance with applicable regulations and company policies.
Ensure the pharmacy operates in accordance with state and federal regulations, company policies, and standards, including controlled-substance and Good Faith Dispensing requirements.
Establish and manage efficient pharmacy workflows, including staff scheduling, role assignments, activity coordination, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with workflow, fulfillment, billing, documentation, training, inventory, and point-of-sale systems.
Improve productivity and ensure insurance claims are processed accurately; resolve issues with insurance companies and medical providers and participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and suggest alternatives or answer questions as appropriate.
Partner with centralized support on patient registration, exception resolution, and patient issues; conduct virtual product reviews in virtual environments according to company procedures.
Maintain and improve the pharmacy department, including housekeeping, repairs, equipment, and layout.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, promote teamwork, recognize staff improvements, oversee training, conduct performance reviews, support career progression, and address employee relations concerns.
Support employee morale by checking on staff welfare and addressing complaints and conflicts.
Maintain required licenses, credentials, and certifications; complete continuing education and company training; and pursue professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; and identify trends and improvement opportunities.
Develop relationships with local healthcare providers, promote the pharmacy in the community, and support community health and wellness awareness.