Pharmacy Manager Sign-On Bonus & Relocation Available

Walgreens•West Columbia, SC

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The manager ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The role manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and engagement, while supporting staff training, coaching, and formal performance management. The manager leads patient service and pharmacy operations, counsels patients, oversees prescription fulfillment and clinical services, maintains regulatory compliance, and coordinates staffing and workflow. The role also manages technology and insurance-claim processes, pharmacy facilities and records, staff development and employee relations, business performance, and community relationships. The position works with the Store Manager and other Walgreens leaders to support pharmacy and health-and-wellness goals.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: at least 6 months of pharmacy experience with Walgreens Co.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months. A separate internal-candidate qualification also states an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Provide empathetic patient consultation on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Promote a positive patient experience by greeting patients, identifying needs, resolving issues, and informing patients about pharmacy and healthcare services.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Provide clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and patient outcome services.
Ensure pharmacy operations comply with applicable regulations, controlled-substance laws, company policies, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities and support community health and wellness awareness.
Maintain pharmacy systems and technology knowledge and support staff and patients with pharmacy technology.
Improve productivity and ensure insurance claims are processed accurately; resolve patient issues with insurance companies and medical providers and participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Partner with centralized support on patient registration, exception resolution, and patient issues; conduct virtual product reviews according to company procedures in virtual environments.
Maintain the pharmacy department, including housekeeping, repairs, equipment, and layout, to support a presentable and efficient workplace.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination; promote teamwork, establish expectations and goals, and address employee-relations concerns.
Oversee staff training and performance reviews, recognize improvements, support career progression, and maintain staff morale and engagement.
Maintain required licensing, credentials, and certifications; complete required education and training and keep pharmacy and healthcare knowledge current.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify trends and improvement opportunities.
Build relationships with local physicians, nurses, and other healthcare providers, and promote pharmacy services in the community.