Pharmacy Liaison

COPILOT Provider Support Services LLC • Maitland, FL

9d

About The Position

Position Objective: The SP Liaison is the gate keeper to ensure transferred prescriptions are received by a partner pharmacy on a daily basis.

Accountability: The incumbent will report to the Program Manager.

Essential Functions:

Record Copay information and update CRM.
Run Test Claims.
Confirm receipt of transferred prescriptions with the specialty pharmacies. 
Assist case managers with obtaining status and shipping updates on prescriptions transferred to the Pharmacy.
Inform Transferred Pharmacy of copay card or funding options, as needed.
Outreach to partnered pharmacies when timely dispenses do not occur or data deficiencies are identified in reporting.
Manually trigger unresponsive text to patients to assist SP schedule shipment of medication
Assist with phone queue during peak volume.
Participate in weekly meetings with the SP partners
Perform other duties as assigned by the Program Manager.
Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, pro-activeness, attention to detail, and the ability to maintain strict confidentiality.

Knowledge, Skills & Abilities:

Bachelor’s Degree or evidence of continual work toward a degree strongly preferred. (A degree may be required to work on some of our client programs and needs.)
3 years’ experience and strong knowledge base in healthcare policy, reimbursement, market access, pharmaceutical or biotechnology sales and/or marketing, or a similar industry.
Excellent verbal and written communication skills, plus effective presentation skills.
Intermediate knowledge in Microsoft Excel and other Microsoft products
Proficient in data, computer skills, and able to learn the department’s software system
Must be client savvy, knowledgeable of business protocol, time management and possess strong organizational skills. 
Proven leadership capabilities, demonstrated problem solving and decision-making skills, with the ability to, “think on their feet,” and suggest alternatives and solutions. 
Must have research and analytical skills, and the ability to work independently with minimal supervision.
Must be highly effective in working objectively with a diverse group of people.
Ability to work well under pressure and handle responsibilities in a time sensitive manner.
Highly adaptable, able to shift gears and focus based on company, client and business needs

Practice a high level of confidentiality in regards to HIPAA patient confidentiality, client and company information.

Requirements

• Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, pro-activeness, attention to detail, and the ability to maintain strict confidentiality.
• 3 years’ experience and strong knowledge base in healthcare policy, reimbursement, market access, pharmaceutical or biotechnology sales and/or marketing, or a similar industry.
• Excellent verbal and written communication skills, plus effective presentation skills.
• Intermediate knowledge in Microsoft Excel and other Microsoft products
• Proficient in data, computer skills, and able to learn the department’s software system
• Must be client savvy, knowledgeable of business protocol, time management and possess strong organizational skills.
• Proven leadership capabilities, demonstrated problem solving and decision-making skills, with the ability to, “think on their feet,” and suggest alternatives and solutions.
• Must have research and analytical skills, and the ability to work independently with minimal supervision.
• Must be highly effective in working objectively with a diverse group of people.
• Ability to work well under pressure and handle responsibilities in a time sensitive manner.
• Highly adaptable, able to shift gears and focus based on company, client and business needs
• Practice a high level of confidentiality in regards to HIPAA patient confidentiality, client and company information.

Nice To Haves

• Bachelor’s Degree or evidence of continual work toward a degree strongly preferred. (A degree may be required to work on some of our client programs and needs.)

Responsibilities

• Record Copay information and update CRM.
• Run Test Claims.
• Confirm receipt of transferred prescriptions with the specialty pharmacies.
• Assist case managers with obtaining status and shipping updates on prescriptions transferred to the Pharmacy.
• Inform Transferred Pharmacy of copay card or funding options, as needed.
• Outreach to partnered pharmacies when timely dispenses do not occur or data deficiencies are identified in reporting.
• Manually trigger unresponsive text to patients to assist SP schedule shipment of medication
• Assist with phone queue during peak volume.
• Participate in weekly meetings with the SP partners
• Perform other duties as assigned by the Program Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level