Specialty Pharmacy Liaison

ECU Health Medical Center • Greenville, NC

7d

About The Position

The Specialty Pharmacy Liaison is a key member of the specialty pharmacy services team, working closely with patients, ECU Health specialty clinical pharmacists, and regional clinic teams to improve patient outcomes. This role assists with processing, filling, and delivery of medications. The Liaison is primarily responsible for receiving referrals, verifying patient demographics and medication coverage, initiating and obtaining prior authorization requests, and facilitating patient assistance programs, appeals, peer reviews, and co-pay assistance. They ensure communication with specialty patients and referral sources and act as a specialist for outpatient pharmacies regarding prescriptions that require prior authorization, patient assistance, appeals, and co-pay assistance. The Liaison also assists in developing content for provider offices about clinical services and shares pertinent metrics on prior authorization and patient funding success rates. This position is responsible for completing all daily, weekly, and monthly required documentation for data collection and analysis to support regulatory accreditation requirements. The role serves as the main point of contact to facilitate communication between the Pharmacy and specialty departments. Additionally, the Liaison performs other duties as necessary for effective daily pharmacy operations and assists in a range of supportive duties consistent with the goals, policies, and procedures of the pharmacy. They actively participate in outstanding customer service and maintain respectful relationships with all individuals.

Requirements

• High-School Diploma or equivalent required
• Certified Pharmacy Technician (CPhT) in the state of NC required
• National Certification (PTCB) required
• 3 or more years of pharmacy experience is required
• Excellent written and verbal communication skills
• Strong attention to detail and ability to handle multiple tasks simultaneously
• Comfortable with technology and ability to adapt to new systems
• Must be organized and able to work independently

Nice To Haves

• 1-2 years in Specialty Pharmacy is preferred

Responsibilities

• Receiving referrals
• Verifying patient demographics and medication coverage in the database
• Initiating and obtaining prior authorization requests
• Facilitating patient assistance, appeals, peer reviews, and co-pay assistance
• Ensuring communication with specialty patients and the referral source
• Serving as a specialist for outpatient pharmacies with prescriptions requiring prior authorization, patient assistance, appeals and co-pay assistance
• Assisting with developing content and sharing with providers offices regarding clinical services
• Providing pertinent metrics related to prior authorization and patient funding success rates
• Completing all daily, weekly, and monthly required documentation for data collection and analysis to support regulatory accreditation requirements
• Serving as the main point of contact to facilitate communication between the Pharmacy and specialty departments
• Performing other duties as necessary for the effective daily pharmacy operations
• Assisting in a range of supportive duties consistent with the goals, policies, and procedures of the pharmacy
• Actively participating in outstanding customer service
• Accepting responsibility in maintaining relationships that are equally respectful to all

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED