Central Pharmacy Liaison

AndHealth•Columbus, OH

8d•Onsite

About The Position

Central Patient Engagement Specialists play an essential role at AndHealth, supporting the mission to radically improve access and outcomes for challenging chronic health conditions. This position is located at our corporate office in Columbus, OH. The role involves ensuring patients have access to and maintain adherence to specialty medications, coordinating with pharmacies, connecting patients with financial assistance, and serving as a patient navigator for complex chronic care.

Requirements

Registered or Certified Pharmacy Technician in the state of OH required.
Excellent written and oral communication skills.
Strong attention to detail and ability to handle multiple things simultaneously.
Comfortable with technology and the ability to adapt to new systems.
Must be organized and able to work independently.
Tuberculosis (TB) Screening: Documentation of a negative screening conducted within the last 12 months.
Hepatitis B: Proof of a completed vaccine series or positive blood titers from within the last 12 months.
Measles, Mumps, & Rubella (MMR): Proof of a completed vaccine series or positive blood titers from within the last 12 months.
Varicella (Chickenpox): Proof of vaccination, documented medical history of the disease, or positive blood titers from within the last 12 months.
Tdap (Tetanus, Diphtheria, Pertussis): Documentation of a booster administered within the last 10 years.
Influenza: Proof of vaccination for the current flu season.
COVID-19: Documentation of primary vaccine series and any boosters administered.

Nice To Haves

A bachelor’s degree is preferred.
Basic Life Support (BLS) obtained or willing to obtain.
Nationally certified - PTCB or ExCPT is preferred or willing to obtain post hire.
Must be willing to obtain and maintain licenses or certifications in multiple states if applicable.
3+ years of pharmacy experience is preferred.

Responsibilities

Help patients in disease management programs obtain and maintain access to specialty medications.
Complete, submit, and track prior authorizations and appeals based on clinical and insurance criteria.
Proactively renew prior authorizations ahead of expiration to prevent gaps in therapy.
Monitor patient adherence through fill verification and outreach to patients and pharmacies.
Coordinate with pharmacies on prescription processing, fills, and deliveries.
Connect patients with financial assistance programs and affordability resources.
Notify providers of formulary restrictions and collaborate on medication adjustments.
Escalate through phone and urgent channels when medication needs are time-sensitive.
Route all clinical interventions or counseling needs to an appropriate licensed clinician.
Collect and organize medical records and prescription documentation.
Perform data entry and administrative support for pharmacy operations.
Conduct outreach to encourage utilization of community health center pharmacy services.
Conduct adherence checks and provide general operational support to pharmacy sites.
Coordinate prescription transfers into partner pharmacies.
Serve as a floater technician across pharmacy sites as needed.
Generate reports on new patients, upcoming medication needs, and adherence data.
Conduct outreach to recruit eligible patients with complex, polychronic conditions into the program.
Serve as a patient navigator, coordinating care across multiple providers and services.
Coordinate with outside providers to ensure continuity of care.
Facilitate prescription transfers for centralized pharmacy management.