Pharmacy Lead Technician

CVS Health•South Bend, IN

10h•Onsite

About The Position

CVS Health Pharmacy Lead Technicians support pharmacy teams in delivering operational and service excellence. They build on Pharmacy Technician and Inventory Specialist skills, serving as role models, mentors, and guides while supporting the Pharmacy Manager and Pharmacists. As individual contributors and participant-leaders, they help keep pharmacy operations running smoothly, ensure prescriptions are filled promptly, safely, and accurately, and support caring service that meets or exceeds patient expectations. They champion standard operating procedures, best practices, and effective communication, and help foster a safe and inclusive culture. The role includes supporting pharmacy workflows and patient service across production, pick-up, drive-thru, and drop-off; assisting the Pharmacist-on-duty with daily activities and delegated administrative work; coaching and mentoring colleagues; and completing or overseeing inventory tasks as permitted by law. Lead Technicians must follow applicable laws, regulations, professional standards, ethical principles, and CVS policies, particularly those concerning patient safety, controlled substances, privacy, and security. Additional patient care services, including immunizations and point-of-care testing, may be provided where legally allowed and supported by required training and certification. Where permitted, technicians may complete additional requirements to obtain Technician Immunizer status and support vaccine preparation and administration. The position requires at least 30 hours of work per week and regular, predictable attendance, including nights and weekends. The role involves remaining mobile and upright for extended periods, handling and scanning items, reaching, repetitive finger movements, bending, and close visual work. Lifting or exerting up to 20 pounds may be required occasionally. The anticipated schedule is 40 hours per week. This is a full-time position with an hourly pay range of $18.00–$27.00. Benefits for eligible colleagues include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

At least 1 year of experience as a Pharmacy Technician.
Comply with applicable state board of pharmacy requirements and laws, including age, education, and licensure or certification requirements.
Where state pharmacy rules do not set a minimum age, be at least 18 years old, as permitted by state employment laws.
Where state pharmacy rules do not set a minimum education requirement, have a high school diploma or equivalent, as defined by the state, or be actively enrolled in high school or a high school equivalency program.
Ability to work 30 hours or greater per week and maintain regular, predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and shift quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer service; ability to understand patient reactions and respond appropriately.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Ability to give clear and actionable direction, coaching, and feedback to pharmacy team members.
Mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottles required to fill prescriptions.
Ability to recognize challenging interactions and choose an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; stoop and bend; and perform close visual-acuity tasks.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
Ability to convey detailed spoken instructions accurately and receive detailed information through oral communication.
Leadership abilities including leading by example, delegating, motivating colleagues, problem-solving, adapting, taking accountability, and providing coaching and feedback.

Nice To Haves

National Certification.
3–5 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience in the Inventory Specialist role.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support patient health and safe pharmacy operations.
Follow and coach pharmacy team members on pharmacy workflows and procedures at production, pick-up, drive-thru, and drop-off workstations to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Assist the Pharmacist-on-duty with day-to-day activities and delegated administrative tasks, which may include scheduling, reviewing the Digital Workstation Assignment Board, communications, and reporting.
Provide in-the-moment coaching, training, and mentoring; share best practices; and provide performance feedback to the Pharmacy Manager as needed.
Oversee or complete inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, annual physical inventories, cycle counts, returns-to-stocks, and waiting bin inventories.
Act as backup to and mentor or coach the Inventory Specialist where applicable.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to develop leadership, clinical, and technical knowledge.
Use sound judgment to escalate issues and direct colleagues to appropriate support channels.
Remain flexible to scheduling and business needs, including voluntarily traveling to other market stores for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, where legally allowed and supported by required training and certification.
Where permitted, complete licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate pharmacy team members about immunization certification and delivering immunizations to patients.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required.
Review and collect patient information and track and document information for applicable patients.
Lead by example, set a positive tone, delegate tasks, empower colleagues, and foster a collaborative work environment.
Motivate and encourage team members to meet standards and performance expectations; problem-solve, adapt to changing circumstances, and take accountability.
Complete other tasks as directed by a Supervisor or Manager.