Pharmacy Lead Technician

CVS Health•Midlothian, VA

19h•Onsite

About The Position

CVS Health Pharmacy Lead Technicians support pharmacy teams in delivering operational and service excellence. They build on Pharmacy Technician and Inventory Specialist skills, serving as role models, mentors, and guides while supporting the Pharmacy Manager and pharmacists. As individual contributors and participant-leaders, they help ensure smooth pharmacy operations, prompt, safe, and accurate prescription fulfillment, and caring patient service. They champion standard operating procedures, best practices, effective communication, and a safe, inclusive team culture. The role includes following and coaching pharmacy workflows, supporting patient experiences and resolving or escalating patient concerns, assisting with day-to-day pharmacy activities and delegated administrative tasks, and coaching and mentoring team members. Lead Technicians may oversee or complete inventory activities, contribute to team performance and development, escalate issues to appropriate resources, and travel to other stores in the market when business needs require. They must comply with applicable laws, regulations, professional standards, ethical principles, and company policies concerning patient safety, controlled substances, privacy, and security. They may provide additional patient health services, including immunizations and point-of-care testing, when legally permitted and properly trained and certified. Where permitted, they may complete immunizer training and licensure requirements, prepare and administer vaccines, educate colleagues and patients, monitor and respond to adverse reactions, and document patient information.

Requirements

At least 1 year of experience as a Pharmacy Technician.
Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state pharmacy regulations do not specify a minimum age, be at least 18 years old, as allowed by state employment laws.
If state pharmacy regulations do not specify a minimum educational requirement, have a high school diploma or equivalent, as defined by the state, or be actively enrolled in high school or a high school equivalency program.
Ability to work 30 hours or more per week.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer-service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients' reactions.
Verbal and written communication skills, active listening, and the ability to provide clear direction, coaching, and feedback.
Mathematical reasoning skills for pharmacy calculations, such as quantities, days' supply, and bottle counts.
Problem-resolution skills and the ability to choose an appropriate course of action in challenging interactions.
Ability to lead by example, delegate tasks, motivate and coach colleagues, adapt to changing circumstances, and take accountability.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; and stoop or bend to move items.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

National Certification.
3–5 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience in the Inventory Specialist role.
Ability to work in the home store and across the market in other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support safe and effective pharmacy operations.
Follow and coach pharmacy workflow and procedures at production, pickup, drive-thru, and drop-off workstations to ensure safe and accurate prescription fulfillment.
Provide caring, personalized service to patients; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Assist the Pharmacist-on-duty with daily activities and delegated administrative tasks, which may include scheduling, reviewing the Digital Workstation Assignment Board, communications, and reporting.
Coach, train, and mentor pharmacy team members, share best practices, and provide performance feedback to the Pharmacy Manager as needed.
Oversee or complete inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, annual physical inventories, cycle counts, returns-to-stocks, and waiting-bin inventories.
Back up, mentor, and coach the Inventory Specialist where applicable.
Seek opportunities to develop leadership competencies and clinical and technical knowledge, and remain receptive to feedback.
Use judgment to escalate issues and refer colleagues to appropriate support channels.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including those concerning controlled substances, patient safety, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinics, when legally permitted and supported by required training and certification.
Where permitted, complete immunizer training and licensure requirements; prepare and administer vaccines; educate colleagues and patients; refer vaccine questions to the Pharmacist-on-duty; monitor and respond to adverse reactions; and collect, track, and document patient information.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to changing circumstances, and provide feedback.
Complete other tasks as directed by a Supervisor or Manager.