Pharmacy Lead Technician

CVS Health•California, MD

1d•$19 - $32•Onsite

About The Position

The Pharmacy Lead Technician supports the pharmacy team in delivering operational and service excellence in a CVS retail pharmacy. Serving as a role model, mentor, and guide, the Lead Technician builds on Pharmacy Technician and Inventory Specialist skills while assisting the Pharmacy Manager and pharmacists. The role helps keep pharmacy operations running smoothly and ensures prescriptions are filled promptly, safely, and accurately, with caring service for patients. The Lead Technician champions standard operating procedures, pharmacy workflows, best practices, effective communication, and a safe and inclusive team culture. The position includes supporting day-to-day pharmacy activities and delegated administrative work; coaching and developing team members; performing or overseeing inventory activities as permitted by law; and escalating issues to appropriate resources. The role may also involve providing additional patient health services, including immunizations, point-of-care testing, and offsite clinics, when allowed by law and supported by required training and certification. Where permitted, the technician may complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration. This position requires at least 30 hours of work per week, regular and predictable attendance including nights and weekends, completion of required training, and flexibility to travel to other stores in the market as business needs require. It is a full-time position with anticipated weekly hours of 40.

Requirements

At least 1 year of experience as a Pharmacy Technician.
Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state pharmacy rules do not specify a minimum age, be at least 18 years old, as allowed by state employment laws.
If state pharmacy rules do not specify a minimum educational requirement, have a high school diploma or equivalent as defined by the state, or be actively enrolled in high school or a high school equivalency program.
Ability to work 30 or more hours per week.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, switch tasks quickly, and verify prescription information and label accuracy.
Friendly and proactive customer service, awareness of patient reactions, and appropriate responses.
Verbal and written communication skills, active listening, and ability to give clear, actionable direction, coaching, and feedback.
Ability to use mathematics to calculate quantities such as tablet counts, days’ supply, and bottle requirements.
Ability to assess challenging patient or colleague interactions and select an appropriate response.
Physical ability to remain upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive fine-finger tasks; make precise machine adjustments; stoop and move items between low and high positions; and perform close visual inspection.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to accurately convey detailed spoken instructions and receive detailed information through oral communication.
Ability to lead by example, delegate, foster collaboration, motivate colleagues, solve problems, adapt, take accountability, and provide team feedback.

Nice To Haves

National Certification.
Three to five years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience in an Inventory Specialist role.
Ability to work in the home store and across the market in other locations to meet business needs.

Responsibilities

Follow company standard operating procedures and support pharmacists and the pharmacy team in managing and improving patient health.
Follow and coach pharmacy team members on workflows and procedures at production, pickup, drive-thru, and drop-off workstations to promote safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients in person, at drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Assist the Pharmacist-on-duty with daily activities and delegated administrative tasks, which may include scheduling, reviewing the Digital Workstation Assignment Board, communications, and reporting.
Coach, train, mentor, and provide feedback to pharmacy team members, and share best practices to support their growth and development.
Oversee or complete inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, annual physical inventories, cycle counts, returns-to-stock, and waiting-bin inventories; provide backup and coaching to the Inventory Specialist where applicable.
Develop leadership, clinical, and technical knowledge; contribute to a high-performing team; and remain receptive to feedback.
Use judgment to escalate issues and direct colleagues to appropriate support channels.
Remain flexible to meet scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, when permitted and appropriately trained and certified.
Where permitted, complete required licensure and training for Technician Immunizer status; educate colleagues about immunization certification, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events as required, and collect, track, and document patient information.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform the physical and communication tasks required for pharmacy work, including remaining mobile and upright, handling and scanning items, reaching, repetitive finger movements, precise machine adjustments, stooping, and visually inspecting prescription information.
Lead by example, delegate tasks, empower colleagues, foster collaboration, motivate the team to meet standards, solve problems, adapt to changing circumstances, and take accountability.
Complete additional tasks as directed by a Supervisor or Manager.