Pharmacy Lead technician

CVS Health•Crossroads, TX

2d•$19 - $28•Onsite

About The Position

CVS Health Pharmacy Lead Technicians support pharmacy teams in delivering operational and service excellence. They build on Pharmacy Technician and Inventory Specialist skills, serving as role models, mentors, and guides while supporting the Pharmacy Manager and pharmacists. As individual contributors and participant-leaders, they help keep pharmacy operations running smoothly, prescriptions filled promptly, safely, and accurately, and patient service caring and responsive. They champion standard operating procedures, best practices, effective communication, and a safe, inclusive team culture. The role includes supporting pharmacy workflows and patient interactions; assisting the Pharmacist-on-duty with daily activities and delegated administrative tasks; coaching and mentoring team members; and overseeing or completing inventory activities as permitted by law and directed by pharmacy leadership. Lead Technicians use judgment to escalate issues, remain flexible to scheduling and business needs, and may travel to other stores in the market. They must comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies. They may also provide additional health services, including immunizations, point-of-care testing, and offsite clinic staffing when allowable and appropriately trained. Where permissible, they may complete immunizer training and licensure requirements, help prepare and administer vaccines, educate colleagues and patients, monitor and report adverse reactions, and collect and document patient information. This full-time position is expected to work 40 hours per week. The stated pay range is $18.50–$28.00 per hour. Actual pay depends on factors such as experience, education, geography, and other relevant considerations. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

At least 1 year of experience as a Pharmacy Technician.
Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state pharmacy rules do not specify a minimum age, be at least 18 years old as allowed by state employment law.
If state pharmacy rules do not specify a minimum education requirement, have a high school diploma or equivalent as defined by the state, or be actively enrolled in high school or a high school equivalency program.
Ability to work 30 or more hours per week.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy to ensure patient safety.
Ability to provide friendly assistance, understand patients’ reactions, and respond appropriately.
Verbal and written communication skills for interactions with patients and colleagues, including active listening.
Ability to give pharmacy team members clear, actionable direction, coaching, and feedback.
Ability to use mathematics to solve prescription-related problems, such as calculating tablet quantities, days’ supply, and bottle counts.
Ability to recognize challenging patient or colleague interactions and choose an appropriate course of action.
Ability to lead by example, delegate, motivate, collaborate, problem-solve, adapt, take accountability, and coach pharmacy team members.
Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and handle items; perform repetitive fine-finger movements; and adjust machines precisely.
Close visual acuity for tasks such as transcription, viewing a computer terminal, reading, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to communicate detailed spoken instructions accurately and receive detailed oral information.

Nice To Haves

National Certification.
3–5 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience in an Inventory Specialist role.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists and the pharmacy team in managing and improving patient health.
Follow and coach pharmacy team members on workflow and procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide caring, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Assist the Pharmacist-on-duty with day-to-day activities and delegated administrative tasks, which may include scheduling, reviewing the Digital Workstation Assignment Board, communications, and reporting.
Coach, train, mentor, and share best practices with pharmacy team members; provide performance feedback to the Pharmacy Manager as needed.
Oversee or complete inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, annual physical inventories, cycle counts, returns-to-stock, and waiting-bin inventories; back up and coach the Inventory Specialist where applicable.
Develop leadership competencies and clinical and technical knowledge, seek feedback, and contribute to a high-performing team.
Use judgment to escalate issues and direct colleagues to appropriate support channels.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinics, where allowable by law and supported by required training and certification.
Where permissible, complete licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate pharmacy colleagues about immunizer certification and educate patients about vaccines, referring vaccination questions to the Pharmacist-on-duty.
Monitor and respond to adverse reactions and report events according to public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, set a positive tone, delegate tasks, empower colleagues, foster collaboration, motivate the team to meet standards, solve problems, adapt to changing circumstances, take accountability, and provide feedback.
Perform additional tasks as directed by a Supervisor or Manager.