Pharmacy Lead Technician

CVS Health•South Bend, IN

1d•$18 - $27•Onsite

About The Position

CVS Health Pharmacy Lead Technicians support pharmacy teams in delivering safe, accurate, and service-focused pharmacy operations. Building on Pharmacy Technician and Inventory Specialist responsibilities, the Lead Technician serves as a role model, mentor, and guide while assisting the Pharmacy Manager and pharmacists. This individual contributor and participant-leader helps ensure prescriptions are filled promptly and accurately, coaches consistent use of standard operating procedures and best practices, and contributes to a caring, safe, and inclusive environment for patients and colleagues. The position supports pharmacy workflow and patient service across production, pick-up, drive-thru, and drop-off workstations. The Lead Technician may assist the Pharmacist-on-duty with daily operations and delegated administrative tasks, provide coaching and feedback to team members, and oversee or complete inventory activities as permitted by law. The role also requires compliance with applicable laws, professional standards, company policies, controlled-substance procedures, and patient privacy requirements. Where allowed and supported by appropriate training and certification, the Lead Technician may provide additional services such as immunizations, point-of-care testing, and offsite clinic staffing. Where permissible, the Lead Technician may obtain Technician Immunizer status and help prepare and administer vaccines. Related duties include educating colleagues and patients about immunizations, referring vaccine questions to the Pharmacist-on-duty, monitoring and responding to adverse reactions, and documenting applicable patient information. The role requires flexibility to support business and scheduling needs, including traveling to other stores in the market as needed.

Requirements

At least 1 year of experience as a Pharmacy Technician.
Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state pharmacy rules do not establish a minimum age, be at least 18 years old, as allowed by state employment laws.
If state pharmacy rules do not establish a minimum education requirement, have a high school diploma or equivalent, as defined by the state, or be actively enrolled in high school or a high school equivalency program.
Ability to work 30 hours or greater per week.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, shift between tasks quickly, and verify prescription information and label accuracy.
Customer-service orientation, including noticing and responding appropriately to patients’ reactions.
Verbal and written communication skills, active listening, and ability to provide clear, actionable direction, coaching, and feedback.
Ability to use mathematics to calculate quantities, days’ supply, and bottle needs for prescriptions.
Ability to recognize challenging interactions and select an appropriate course of action.
Ability to lead by example, delegate, motivate, coach, solve problems, adapt, and take accountability.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; stoop and bend; and perform close visual tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to convey detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

National certification.
3–5 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience in an Inventory Specialist role.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow and champion company standard operating procedures at pharmacy workstations to support patient health and safe operations.
Follow and coach pharmacy workflow and procedures at production, pick-up, drive-thru, and drop-off workstations to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients in person, at drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Assist the Pharmacist-on-duty with daily activities and delegated administrative tasks, which may include scheduling, reviewing the Digital Workstation Assignment Board, communications, and reporting.
Coach, train, and mentor pharmacy team members, share best practices, and provide performance feedback to the Pharmacy Manager as needed.
Oversee or complete permitted inventory activities, including putting away medication deliveries, preparing for and participating in physical inventories, cycle counts, returns-to-stock, and waiting-bin inventories; provide backup and mentoring to the Inventory Specialist where applicable.
Develop leadership, clinical, and technical knowledge; seek feedback and contribute to a high-performing team.
Use judgment to escalate issues and direct colleagues to appropriate support channels.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for controlled substances and patient privacy and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinic staffing, where permitted and supported by required training and certification.
Where permissible, complete licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate pharmacy team members about immunizer certification and delivering immunizations.
Educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, reporting events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example; delegate tasks; empower and motivate team members; foster collaboration; solve problems; adapt to changing circumstances; and provide feedback.
Perform additional tasks as directed by a Supervisor or Manager.