Pharmacy Lead Technician

CVS Health • Camp Hill, PA

1d • $19 - $28 • Onsite

About The Position

CVS Health Pharmacy Lead Technicians support pharmacy teams in delivering safe, accurate, and efficient pharmacy operations and excellent patient service. They build on the skills and responsibilities of a Pharmacy Technician/Inventory Specialist, serving as role models, mentors, and guides while assisting the Pharmacy Manager and pharmacists. As individual contributors and participant-leaders, they help ensure prescriptions are filled promptly and accurately, champion standard operating procedures and best practices, and foster a safe, inclusive, and supportive team culture.

The Lead Technician supports day-to-day pharmacy activities and delegated administrative tasks, coaches and trains team members, and oversees or completes inventory activities as permitted by law and directed by pharmacy leadership. The role requires compliance with applicable laws, regulations, professional standards, ethical principles, and CVS policies. Lead Technicians may also provide additional patient health services, including immunizations, point-of-care testing, and offsite clinic staffing, when permitted and appropriately trained or certified. Where permitted, they may obtain Technician Immunizer status and assist with vaccine preparation and administration, patient education and documentation, and monitoring and reporting adverse reactions.

This is a full-time position requiring the ability to work 30 or more hours per week, with regular and predictable attendance that includes nights and weekends. The anticipated schedule is 40 hours per week. The typical pay range is $18.50–$28.00 per hour. The position may require travel to other stores in the market to cover shifts as business needs arise.

Requirements

• At least 1 year of experience as a Pharmacy Technician.
• Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
• If the state board does not set a minimum age, be at least 18 years old, as permitted by state employment laws.
• If the state board does not set a minimum education requirement, have a high school diploma or equivalent, as defined by the state, or be actively enrolled in high school or a high school equivalency program.
• Ability to work 30 or more hours per week.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks and switch quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Ability to provide friendly assistance, understand patients’ reactions, and respond appropriately.
• Verbal and written communication skills, active listening, and the ability to give clear, actionable direction, coaching, and feedback.
• Ability to use mathematics to solve prescription-dispensing problems, including tablet quantities, days’ supply, and bottle counts.
• Ability to recognize challenging patient or colleague interactions and select an appropriate response.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; stoop and bend; and perform repetitive finger movements and precise machine adjustments.
• Close visual acuity for tasks such as transcribing, viewing computer terminals, and inspecting small parts.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Ability to communicate detailed spoken instructions accurately and receive detailed information orally.
• Ability to lead by example, delegate, motivate, coach, provide feedback, collaborate, solve problems, adapt, and take accountability.

Nice To Haves

• National certification.
• 3–5 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Previous experience in the Inventory Specialist role.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow and champion company standard operating procedures at pharmacy workstations to support safe and effective pharmacy operations.
• Follow and coach the team on pharmacy workflows and procedures at production, pickup, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide caring, personalized patient service at pickup, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
• Assist the Pharmacist-on-duty with day-to-day activities and delegated administrative work, which may include scheduling, reviewing the Digital Workstation Assignment Board, communications, and reporting.
• Coach, train, and mentor pharmacy team members, share best practices, and provide performance feedback to the Pharmacy Manager as needed.
• Oversee or complete inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, participating in physical inventories, cycle counts, returns-to-stock, and waiting-bin inventories.
• Provide backup, mentoring, and coaching to the Inventory Specialist where applicable.
• Develop leadership, clinical, and technical knowledge; seek feedback and contribute to a high-performing team.
• Escalate issues using sound judgment and direct colleagues to appropriate support channels.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled substances, recordkeeping, patient privacy, and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinic staffing, when legally permitted and supported by required training and certification.
• Where permissible, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate pharmacy team members about immunizer certification and educate patients about vaccines, referring vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report events as required by public health requirements.
• Review and collect patient information and track and document information for applicable patients.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example; delegate tasks; empower, motivate, and coach team members; provide feedback; foster collaboration; solve problems; and take accountability for changing circumstances.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED