Pharmacy Lead Technician

CVS Health•Conway, AR

2d•$18 - $27

About The Position

CVS Health Pharmacy Lead Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service. They build on Pharmacy Technician and Inventory Specialist responsibilities, serving as role models, mentors, and guides while supporting the Pharmacy Manager and pharmacists. Lead Technicians help pharmacy operations run smoothly, coach consistent use of standard operating procedures and best practices, and contribute to a safe, inclusive team culture. The role includes assisting the Pharmacist-on-duty with daily activities and delegated administrative tasks; coaching and mentoring team members; helping oversee inventory activities; and escalating issues to appropriate support channels. Lead Technicians must comply with applicable laws, regulations, professional standards, and CVS policies. They may deliver additional patient services, including immunizations and point-of-care testing, where permitted by law and supported by required training and certification. Where permitted, they may complete additional licensure and training to become a Technician Immunizer and support vaccine preparation and administration. The position requires the ability to work 30 or more hours per week, regular and predictable attendance including nights and weekends, and completion of required training within the designated timeframe. The stated anticipated schedule is 40 hours per week. The role involves extended periods standing or being mobile, handling and lifting items, repetitive hand and finger movements, reaching, stooping, visual inspection, and communication with patients and colleagues. Occasional lifting or exertion up to 20 pounds is required, with frequent lifting or exertion up to 10 pounds.

Requirements

At least 1 year of experience as a Pharmacy Technician.
Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 18 years old, as allowed by state employment laws.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent as defined by the state, or be actively enrolled in high school or a high school equivalency program.
Ability to work 30 or more hours per week and maintain regular, predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, switch between tasks quickly, and confirm prescription information and label accuracy.
Customer service skills, including helping people in a friendly manner and understanding and appropriately responding to patient reactions.
Verbal and written communication skills, active listening, and ability to provide clear, actionable direction, coaching, and feedback.
Mathematical reasoning skills to calculate quantities such as tablets, days’ supply, and bottles needed to fill prescriptions.
Problem-resolution skills to recognize challenging interactions and choose an appropriate course of action.
Ability to lead by example, delegate, motivate and support team members, solve problems, adapt, and take accountability.
Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach and stoop; perform repetitive finger and hand movements; handle objects with precision; and maintain close visual acuity.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
Ability to communicate detailed or important spoken instructions accurately and receive detailed information orally.

Nice To Haves

National Certification.
3–5 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience in the Inventory Specialist role.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow and champion company standard operating procedures at pharmacy workstations to support safe and effective pharmacy operations.
Follow and coach the pharmacy team on workflow and procedures at production, pick-up, drive-thru, and drop-off workstations.
Provide caring, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Assist the Pharmacist-on-duty with day-to-day activities and delegated administrative tasks, which may include scheduling, reviewing the Digital Workstation Assignment Board, communications, and reporting.
Coach, train, mentor, and provide feedback to pharmacy team members, sharing best practices and contributing to their growth and development.
Oversee or complete inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, participating in physical inventories, cycle counts, returns-to-stock, and waiting-bin inventories.
Act as backup to and mentor the Inventory Specialist where applicable.
Seek opportunities to expand leadership, clinical, and technical knowledge and contribute to a high-performing team.
Escalate issues using sound judgment and direct colleagues to appropriate support channels.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and appropriately trained and certified.
Where permitted, complete licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate pharmacy team members about immunizer certification and educate patients about vaccines, referring vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, report events as required, and review, collect, track, and document applicable patient information.
Lead by example, delegate tasks, foster collaboration, motivate team members, solve problems, adapt to changing circumstances, and provide coaching and feedback.
Complete additional tasks as directed by a Supervisor or Manager.