Pharmacy Lead Technician

CVS Health•Midlothian, VA

3d•$19 - $28

About The Position

The Pharmacy Lead Technician supports the pharmacy team in delivering operational and service excellence at a CVS Health retail location. The role builds on Pharmacy Technician and Inventory Specialist responsibilities, serving as a role model, mentor, and guide while supporting the Pharmacy Manager and pharmacists. As an individual contributor and participant-leader, the Lead Technician helps keep pharmacy operations running smoothly and prescriptions filled promptly, safely, and accurately, while promoting caring service and a safe, inclusive team culture. The Lead Technician champions standard operating procedures and pharmacy workflow, coaches team members, supports day-to-day activities and delegated administrative tasks, and oversees or completes inventory work as permitted by law and directed by pharmacy leadership. The role may include providing patient health care services such as immunizations and point-of-care testing, and voluntarily staffing offsite clinics where allowable and supported by required training and certification. Where permitted, the Lead Technician may obtain Technician Immunizer status and support vaccine preparation and administration, patient education, adverse-reaction response, and related documentation. The position requires flexibility to meet scheduling and business needs, including nights and weekends and voluntarily traveling to other stores in the market when needed. It requires at least 30 hours of work per week and regular, predictable attendance. The role is full-time, with 40 anticipated weekly hours.

Requirements

At least 1 year of experience as a Pharmacy Technician.
Comply with applicable state board of pharmacy requirements and laws, including age, education, and licensure or certification requirements.
Where state pharmacy rules do not set a minimum age, be at least 18 years old, as allowed by state employment laws.
Where state pharmacy rules do not set a minimum education requirement, have a high school diploma or equivalent, as defined by the state, or be actively enrolled in high school or a high school equivalency program.
Ability to work 30 hours or more per week.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Friendly, helpful customer service; ability to understand patient reactions and respond appropriately.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Ability to provide clear and actionable direction, coaching, and feedback to pharmacy team members.
Ability to use mathematics to determine quantities such as tablets to dispense, days’ supply, and full or partial bottles needed.
Ability to recognize challenging interactions and choose an appropriate course of action among multiple options.
Physical ability to remain mobile and upright for extended periods, lift, scan, and bag items, reach and stretch, perform repetitive finger movements, extend arms and hands, adjust machines precisely, and stoop and bend to move items.
Close visual acuity for transcribing, viewing computer terminals, and inspecting small items.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; consistently move objects requiring negligible force.
Ability to accurately convey detailed spoken instructions and receive detailed information orally.
Ability to lead by example, delegate, foster collaboration, motivate colleagues, solve problems, adapt to changing circumstances, take accountability, and coach and encourage team members.

Nice To Haves

National Certification.
3–5 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience in the Inventory Specialist role.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support safe, effective pharmacy operations and patient health.
Follow and coach pharmacy workflow and procedures at production, pick-up, drive-thru, and drop-off workstations to ensure safe and accurate prescription fulfillment.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Assist the Pharmacist-on-duty with daily activities and delegated administrative tasks, which may include scheduling, reviewing the Digital Workstation Assignment Board, communications, and reporting.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members, share best practices, and provide performance feedback to the Pharmacy Manager as needed.
Oversee or complete inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, annual physical inventories, cycle counts, returns-to-stocks, and waiting-bin inventories.
Provide backup, mentoring, and coaching to the Inventory Specialist where applicable.
Develop leadership, clinical, and technical knowledge; contribute to a high-performing team; and seek and respond constructively to feedback.
Escalate issues using sound judgment and direct colleagues to appropriate support channels when needed.
Remain flexible for scheduling and business needs, including voluntarily traveling to stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where legally permitted and supported by required training and certification.
Where permissible, complete licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate pharmacy colleagues about immunizer certification and the value of providing immunizations.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events according to public health requirements.
Review and collect patient information and track and document information for applicable patients.
Lead by example, set a positive tone, delegate tasks, empower colleagues, motivate the team, reinforce standards, and provide feedback.
Complete required training within the designated timeframe and perform additional tasks as directed by a supervisor or manager.