Pharmacy Inbound Call Center Rep

TEKsystems • Chandler, AZ

3d • Onsite

About The Position

Customer service representative working in a call center environment. Handling inbound calls and some follow-up calls. Answers calls and questions on prior authorization, general questions, and some confidential information. Requires great customer service with high-level attention to detail. Entering information accurately. Measured on Quality and Accuracy. Might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers.

Requirements

• 1 year of call center tenure
• At least a year of high volume call center experience in the last 2-3 years
• Typing at least 30 WPM
• Familiarity with call center scenarios (75% of tests)
• Proficiency in IKM Typing Test - One Space Version (1min)
• Proficiency in Call Center - Telephone Skills
• Computer knowledge and skills
• No jumpy resumes (client will not approve jumpy resumes)

Responsibilities

• Handling inbound calls and some follow-up calls
• Answering calls and questions on prior authorization, general questions, and some confidential information
• Entering information accurately
• Utilizing multiple systems and programs to track information and update communication with customers

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed