Call Center Rep
About The Position
As a Call Center Professional, you will provide exceptional service and support to callers, addressing inquiries and resolving issues efficiently. Every day you will expertly handle high-volume calls, actively listen, provide accurate information, and navigate systems to find solutions, meticulously documenting each interaction. To be successful, you will demonstrate outstanding communication, strong problem-solving skills, and a patient, empathetic demeanor, contributing to overall customer satisfaction. Consistently demonstrates customer service expectations. Consistently makes eye contact and smiles. Demonstrates active listening with positive can do attitude. Consistently respectful, concerned, and shows empathy. Uses scripted greeting. "Thank you for choosing _________ Health Center this is (your name) how can I help you" Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
Requirements
- 6 months experience as Call Center Rep or equivalent amount of experience in a high-volume phone customer service role in another industry/environment.
Nice To Haves
- Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist
Responsibilities
- Handle high-volume calls
- Actively listen to callers
- Provide accurate information
- Navigate systems to find solutions
- Document each interaction
- Demonstrate customer service expectations
- Make eye contact and smile
- Demonstrate active listening with a positive can-do attitude
- Be respectful, concerned, and show empathy
- Use scripted greeting
- Use scripted closing at every interaction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
