Call Center Rep
About The Position
The Call Center Rep is responsible for welcoming and greeting patients and visitors over the phone, maintaining a polite and consistent phone manner, and ensuring the call center area is clean and professional. Key duties include registering new patients, updating existing patient demographics by collecting personal and financial information via phone, and facilitating a positive patient experience by obtaining necessary information for scheduling, such as insurance eligibility, referrals, and medical records. The role also involves maintaining proper patient records, responding courteously to inquiries, generating detailed telephone encounters, and directing calls to appropriate staff. Additionally, the rep is expected to be a team player, assist with other tasks during downtime, and protect patient confidentiality by securing protected health information.
Responsibilities
- Welcomes and greets all patients and visitors over the phone
- Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
- Responsible for keeping the call center area clean, organized, and of a professional appearance
- Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
- Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
- Ensures the availability of treatment information by maintaining proper patient records
- Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
- Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
- Be a team player and assist with other tasks during downtime
- Protects patient confidentiality by making sure protected health information is secured
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
