Pharmacy Help Desk Representative
About The Position
The Pharmacy Help Desk Representative will be responsible for providing assistance to our pharmacies as well as internal servicing representatives in addressing and resolving pharmacy issues regarding reimbursement, proper utilization of policies and procedures and coordinating resolution to streamline the process through pharmacy education. These individuals must maintain our goals in achieving service levels of 75% (80% for Medicare calls) and increasing the pharmacist satisfaction rate, the pharmacy help desk representative will function as a pharmacy advocate. These individuals will also assist with the entry of prior authorization and other projects and assignments to support the pharmacy department including assisting with the training of new pharmacy help desk representatives. Occasional holidays, weekends, overtime and on-call responsibilities are a requirement of the position.
Requirements
- High School diploma or GED required.
- One (1) year of customer service/call center operations experience.
- Six (6) months of pharmacy experience required OR pharmacy tech certification required.
- General knowledge of drug names, therapeutic categories, dosage forms, manufacturers and packaging.
- Excellent written and verbal communication skills.
- Excellent problem solving skills.
- Capability to absorb new concepts.
- PC and Windows experience required, including typing skills.
- Demonstration of math aptitude for purposes of calculating simple drug requirements when given dosing and price calculations.
- Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.
Nice To Haves
- Associates degree preferred.
- Familiarity with on-line claim systems preferred.
Responsibilities
- Provide assistance to pharmacies and internal servicing representatives regarding reimbursement, policies, and procedures.
- Resolve pharmacy issues and coordinate resolutions through pharmacy education.
- Achieve service level goals of 75% (80% for Medicare calls).
- Increase pharmacist satisfaction rate.
- Function as a pharmacy advocate.
- Assist with the entry of prior authorization.
- Support the pharmacy department with projects and assignments.
- Assist with the training of new pharmacy help desk representatives.
Benefits
- Full range of benefits
- Generous paid time off
- Scorecard incentive
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
