Pharmacy Customer Service Specialist
About The Position
PharMerica is hiring a full-time Customer Service Pharmacy Technician in Vancouver, Washington. The role supports long-term care and senior living communities by accurately entering and processing medication orders to support timely, safe patient care. The technician works with pharmacists and operations teams to input prescription data, verify information, and maintain compliance with pharmacy regulations. It is a detail-oriented, task-driven role involving high-volume work in a fast-paced environment, without direct patient-facing responsibilities. The position is based at 18110 SE 34th St., Building 2, Suite 270, Vancouver, WA 98683. Remote work is available after successful completion of the 180-day training period, provided performance metrics are met. The salary range is $22.00–$22.50 per hour.
Requirements
- Washington State Pharmacy Assistant registration is required.
- High school diploma or equivalent is required.
- One year of previous experience with direct client communication in customer service.
- Strong computer and data-entry skills.
- Good oral communication, attention to detail, and problem-solving skills.
Nice To Haves
- Prior healthcare or pharmacy experience is preferred.
Responsibilities
- Coordinate communication between the pharmacy, providers, and facilities, resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.
- Answer and submit inquiries regarding patient information and medication therapies.
- Take requests for refill orders, out-on-pass orders, patient discharge orders, and special delivery requests.
- Assist the pharmacist with communications involving facilities and physician offices.
- Obtain patient information for the database by calling patient care representatives and physician offices.
- Use judgment to determine when to escalate issues to management.
- Use programs such as Outlook, Excel, and Microsoft Word.
- Complete assigned projects in a timely manner.
- Perform other tasks as assigned.
Benefits
- Health, dental, vision, and life insurance.
- Company-paid short- and long-term disability.
- Flexible schedules and paid time off.
- Tuition reimbursement.
- Employee discount program and DailyPay.
- Pharmacy technician license fee reimbursement.
- 401(k) plan.
- Pet insurance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
