Pharmacy Customer Service Specialist

PharMerica•Phoenix, AZ

9d•Onsite

About The Position

PharMerica is hiring a full-time Pharmacy Customer Service Specialist in Phoenix, Arizona. The specialist serves as a key connection between the pharmacy, facilities, providers, and healthcare teams. The role involves answering questions, coordinating refill and delivery requests, gathering patient information, assisting with provider communications, and resolving issues in a timely and professional manner. The position is 100% onsite at 8826 N 23rd Ave, Suite C-3, Phoenix, AZ 85021. The stated training schedule is Monday through Friday, 11:00 a.m. to 7:30 p.m. The candidate must be willing to obtain a Pharmacy Trainee registration with the Arizona Board of Pharmacy before their start date. PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through local teams serving healthcare providers and patients. Its services include long-term care, home infusion, and specialty pharmacy, with a focus on accurate medication access, cost control, regulatory compliance, and supporting clients and residents.

Requirements

High school diploma or equivalent and two years of call center experience, or two years of related experience including at least six months in a fast-paced environment; alternatively, an associate degree or higher and one year of call center experience, or equivalent experience.
Willingness to obtain a Pharmacy Trainee registration with the Arizona Board of Pharmacy before the start date.
Strong customer service orientation.
Effective verbal and written communication skills.
Active listening skills and the ability to remain composed under pressure.
Attention to detail and organizational skills.
Ability to manage multiple tasks and meet performance expectations.
Problem-solving and conflict-resolution skills.
Ability to adapt to changing priorities and varying schedules.

Nice To Haves

Experience in customer-facing roles within home care, healthcare, financial services, insurance, claims, billing, or call center environments.
Knowledge of medical terminology, claims, and accounts receivable.

Responsibilities

Coordinate communication between the pharmacy, providers, and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.
Answer incoming contact center calls within defined response-time standards.
Document call details accurately in accordance with standard operating procedures.
Provide information about products, services, retail locations, and service-line inquiries based on customer needs.
Meet established quality assurance standards and performance metrics.
Resolve customer complaints and support problem-solving to achieve satisfactory outcomes.
Process orders, route calls to appropriate resources, and follow up as necessary.
Remain flexible in supporting varying duties and operational needs.