Temporary Pharmacy Customer Service Associate

Dothouse Health•Dorchester, MA

About The Position

The Pharmacy Customer Service Associate supports the daily operations of the DotHouse Health Pharmacy by providing courteous, responsive, and efficient service to patients and customers. The role serves as an initial point of contact for pharmacy inquiries, assists with customer transactions and administrative activities, and helps maintain an organized, welcoming pharmacy environment. The associate works closely with pharmacists, pharmacy technicians, and other Pharmacy team members. The role does not independently perform duties requiring licensure, registration, certification, or professional judgment. Pharmacy-related activities must remain within the employee’s training and be performed under appropriate supervision. This is a temporary position intended to support the operational needs of the DotHouse Health Pharmacy. Assignment duration and scheduled hours depend on departmental needs. Temporary employment does not guarantee continued employment or conversion to a regular position.

Requirements

High school diploma or equivalent.
Strong customer service and interpersonal skills.
Ability to communicate professionally and compassionately with patients, customers, and coworkers.
Basic computer skills and ability to learn pharmacy and point-of-sale systems.
Strong attention to detail and commitment to accuracy.
Ability to protect confidential patient and organizational information.
Ability to work effectively in a busy, patient-centered environment.
Ability to work the schedule established for the temporary assignment.

Nice To Haves

At least six months of customer service, retail, healthcare, pharmacy, or related experience.
Experience working in a community health center, pharmacy, medical office, or other healthcare environment.
Experience operating a cash register or point-of-sale system.
Familiarity with Microsoft Outlook, Word, and other basic office applications.
Bilingual proficiency in Spanish or Vietnamese.

Responsibilities

Greet patients and customers promptly and professionally, providing courteous, respectful, and efficient service in person and by telephone.
Respond to general questions and direct clinical, medication-related, or prescription-specific questions to a pharmacist or qualified pharmacy team member.
Help identify and resolve routine customer service concerns, escalating issues when appropriate.
Communicate clearly and respectfully with patients from diverse backgrounds while protecting patient privacy and confidential information.
Assist with routine administrative and clerical activities that support pharmacy operations.
Use pharmacy systems, telephone systems, and other office equipment as trained and authorized.
Enter or update nonclinical patient and contact information accurately, as permitted.
Organize paperwork, maintain records, and prepare routine correspondence or notifications.
Contact patients about prescription status, pickup availability, or other nonclinical matters at the direction of pharmacy staff.
Communicate patient needs to pharmacists and pharmacy technicians to support efficient workflow.
Immediately refer prescription errors, medication concerns, potential safety issues, or clinical questions to the pharmacist on duty.
Support special projects and other pharmacy-related administrative assignments as needed.
Process customer purchases using the assigned point-of-sale system and collect payments accurately.
Provide receipts and other transaction documentation; follow procedures for refunds, voids, returns, and corrections.
Maintain the security and accuracy of the assigned cash drawer and promptly report transaction discrepancies or equipment problems.
Collaborate with pharmacists, pharmacy technicians, and other DotHouse Health employees.
Follow applicable DotHouse Health and Pharmacy Department policies, procedures, and safety requirements.
Maintain professional working relationships and a clean, orderly, and safe work environment.
Participate in required orientation, training, and competency activities.
Adapt to workflow changes, staffing needs, and daily pharmacy priorities, and perform other duties consistent with the position’s responsibilities and qualifications.