Pharmacy Customer Care Representative

Trilogy Health Services • Louisville, KY

3d

About The Position

Synchrony Pharmacy, headquartered in Louisville, Kentucky, has served long-term care and institutional healthcare facilities since 1994. It partners with personal care, skilled care, and assisted living facilities to meet residents’ pharmacy needs through specialized clinical and operational support. Synchrony Pharmacy is an ancillary division of Trilogy Health Services.

The Pharmacy Customer Care Representative acts as a liaison between customers and the pharmacy. The role assists with complaints, orders, errors, account questions, billing, and other inquiries, and supports communication and resolution of medication and coverage issues. The position also supports patient onboarding and follow-up, staff training, confidentiality, safety, and the company’s goals, policies, and standards.

Requirements

• High school diploma or equivalent.
• Iowa Pharmacy Technician License.
• One to three years of customer service experience.
• Exemplary computer skills, including knowledge of Microsoft Office Suite products.

Nice To Haves

• Associate degree preferred.
• Healthcare, senior living, pharmacy, or long-term care experience preferred.
• At least one year of multi-facility experience preferred.

Responsibilities

• Provide customer service and resolve issues.
• Partner with the Pharmacy to obtain necessary prescriptions for controlled drugs.
• Resolve rejections, denials, and prior authorizations associated with adjudicated Medicaid, Medicare Part D, or private insurance claims.
• Contact prospective patients for onboarding and assist with patient follow-up and inquiries as directed by the Pharmacist in Charge.
• Serve as a communication liaison regarding medication or resident coverage issues with Executive Directors, the Pharmacist in Charge, responsible parties, physicians, PDPs, and insurance plans.
• Train other staff as needed for successful job performance, company standards and expectations, and cross-functional awareness and proficiency.
• Maintain confidentiality of patient and employee information to protect their rights.
• Assist with special projects as needed.
• Meet the position’s Expectations of Excellence and support location, departmental, and overall company objectives.
• Comply with applicable laws, regulations, ethical standards, and company policies, procedures, rules, and standards.
• Maintain uncompromising levels of cleanliness and safety.
• Lead by example and uphold and promote the company’s culture, mission, and values.
• Perform job duties with a friendly, positive, team-oriented approach.
• Maintain professional and technical competencies and proficiencies for job responsibilities.

Benefits

• Competitive salaries and weekly pay.
• Wage increases every quarter.
• Student loan repayment, scholarships, and tuition reimbursement.
• Health, dental, vision, and life insurance beginning on the first of the month after the start date.
• 401(k) match.
• Bonuses for attendance, referrals, and gas.
• Quarterly employee recognition ceremonies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED