Pharmacy Customer Care Representative

Synchrony Pharmacy Louisville • Louisville, KY

3d

About The Position

The Pharmacy Customer Care Representative acts as a liaison between customers and the pharmacy, assisting with complaints, orders, errors, account questions, billing, and other inquiries. The role supports residents, patients, pharmacy staff, and facility contacts by resolving service and coverage issues and helping coordinate prescription and insurance matters.

The representative also connects with prospective patients for onboarding, assists with patient follow-up as directed by the Pharmacist in Charge, trains other staff as needed, maintains confidential information, and supports special projects. The position is expected to meet company standards, comply with applicable laws and policies, promote the company’s culture and values, and carry out duties with a friendly, positive, team-oriented approach.

Requirements

• High school diploma or equivalent.
• Iowa Pharmacy Technician License.
• One to three years of customer service experience.
• Exemplary computer skills, including knowledge of Microsoft Office Suite products.

Nice To Haves

• Associate degree preferred.
• Healthcare, senior living, pharmacy, or long-term care experience preferred.
• At least one year of multi-facility experience preferred.

Responsibilities

• Provide customer service and resolve issues.
• Partner with Pharmacy to obtain necessary prescriptions for controlled drugs.
• Resolve rejections, denials, and prior authorizations associated with adjudicated Medicaid, Medicare Part D, or private insurance claims.
• Connect with prospective patients for onboarding and assist with patient follow-up and inquiries as directed by the Pharmacist in Charge.
• Communicate medication or resident coverage issues with Executive Directors, the Pharmacist in Charge, responsible parties, physicians, and PDPs or insurance plans.
• Train other staff as needed to support successful performance, company standards and expectations, and cross-functional awareness and proficiency.
• Maintain confidentiality of patient and employee information.
• Assist with special projects as needed.
• Meet the position’s Expectations of Excellence and support location, departmental, and company objectives.
• Comply with laws, regulations, ethical standards, company policies, procedures, rules, and standards.
• Maintain uncompromising levels of cleanliness and safety.
• Lead by example and uphold and promote the company’s culture, mission, and values.
• Perform job duties with a friendly, positive, team-oriented approach.
• Maintain professional and technical competencies and proficiencies for job responsibilities.

Benefits

• Competitive salaries and weekly pay.
• Quarterly wage increases.
• Student loan repayment, scholarships, and tuition reimbursement.
• Health, dental, vision, and life insurance beginning on the first of the month after the start date.
• 401(k) match.
• Attendance, referral, and gas bonuses.
• Quarterly employee recognition ceremonies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED