Pharmacy Customer Associate I-BioPlus Specialty Pharmacy

Elevance Health•Las Vegas, NV

3d•Hybrid

About The Position

BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offers consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey. This position training schedule is on site for 5 weeks. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Requirements

Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Nice To Haves

Specialty Pharmacy experience preferred.
Call center experience preferred.

Responsibilities

Responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
Developing and maintaining positive customer relations and coordinating with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
Interacting with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
Completing necessary research to provide proactive, thorough solutions.
Displaying ownership of service requests ensuring high quality resolution and follow-thru.
Supporting and guiding the customer with their personal options and decisions and helping the customer become knowledgeable and confident about using technology, tools and resources available to them.