Pharmacy Coordinator - Home Infusion

Fairview Health Services•Shoreview, MN

12h

About The Position

The Pharmacy Coordinator works directly with pharmacy patients, medical and nursing staff to manage complex medication needs. The role supports customer service, medication and supply preparation, labeling and delivery, and accurate claims submission and payment by third-party payers. It builds and maintains professional relationships with providers, patients, families, insurers, other units, and staff to maximize service delivery. The position develops, implements, and maintains processes to keep the pharmacy site efficient and effective. It provides administrative support, coordinates workflow, maintains records, supports unit goals, ensures compliance with state and federal regulations, and anticipates business needs to contribute to the business’s growth and success. The coordinator enters drug, ancillary, and supply orders for new and existing patients; verifies orders and refers missing or unsuitable orders to the pharmacist; coordinates daily workload with pharmacists and internal teams; and ensures tasks and triage items are completed or handed off for follow-up. The role coordinates patient, oncology-site, and nursing-agency deliveries and supply needs, supports troubleshooting and reimbursement, tracks lab results and vascular access device removal, and triages calls to the appropriate interdisciplinary team. The position is expected to provide respectful, individualized service that accounts for patients’ developmental levels and cultural differences; partner with patients and caregivers in care decisions; support patient education; maintain a safe and secure environment; comply with organizational requirements and applicable laws, regulations, policies, procedures, and standards; complete required learning; and foster improvement, efficiency, and innovation. Other duties may be assigned.

Requirements

Two to three years of pharmacy technician experience in a pharmacy setting.
Must be nationally certified or become certified within six months of starting the position.

Nice To Haves

Bachelor’s degree in business or healthcare, or equivalent years of experience.
Three years of pharmacy experience.
National certification.

Responsibilities

Enter new drug, ancillary, and supply orders for onboarding patients and enter orders and supply requests for refills.
Verify that appropriate orders are in place and refer requests to a pharmacist when an order needs to be obtained.
Assess daily work volume and coordinate assignments with pharmacists, identifying the appropriate teams and collaborating with internal departments, including nursing, HIM, Intake, and Production.
Guide the team on daily assignments and monitor whether work is completed within a reasonable time.
Collaborate with nursing staff to ensure patients receive appropriate supplies and education and to help troubleshoot needs outside pharmacy personnel’s scope.
Collaborate with the intake benefits team on device selection for payor reimbursement and with billing staff on billing concerns and patient troubleshooting.
Contact patients to arrange deliveries, supply requests, and responses to inquiries.
Coordinate deliveries, supply requests, and inquiries with Fairview oncology sites and outside contracted sites.
Coordinate needs for current, pending, and new onboarding patients with FHI and outside nursing agencies.
Coordinate with outside nursing agencies to ensure deliveries and supplies arrive on appropriate days and times to maintain product stability and sterility.
Triage calls received through the phone tree to the appropriate interdisciplinary team using exceptional customer service.
Ensure lab results requiring assessment are available to the pharmacist; follow up with laboratories, nursing agencies, and patients to obtain missing information about lab draws.
Follow up with nursing agencies to confirm that patients who have completed service have had their vascular access device removed, and document this for pharmacist order completion and follow-up.
Ensure daily assignment tasks and triage items are completed by the end of the day, communicating outstanding items to appropriate staff for follow-up.
Troubleshoot late or missing deliveries using internal programs and outside partners, arranging delivery or replacement as needed based on stability, sterility, timing, and distance.
Adjust care or service approaches to reflect the developmental level and cultural differences of the population served.
Partner with patients and caregivers in care and decision-making, communicate respectfully, individualize care, and provide education based on assessed learning needs.
Maintain a safe and secure environment, fulfill organizational requirements, complete role-relevant learning, and comply with relevant laws, regulations, policies, procedures, and standards.
Foster improvement, efficiency, and innovative thinking, and perform other duties as assigned.