Pharmacy Collections Specialist

SelectQuote, Inc. • UNAVAILABLE, Remote

5d • Onsite

About The Position

The Collection Specialist is responsible for collecting and posting payments, managing patient account payments, and resolving past-due patient balances. This position has no direct supervisory responsibilities. The role involves monitoring accounts receivable, identifying overdue accounts, and contacting customers to collect payments or negotiate payment plans. The specialist will utilize various tools to locate customers, maintain detailed records of interactions and payments, and resolve customer billing issues or escalate them as needed. Regular reports on the status of unpaid accounts and repayment progress are required. The role also involves communicating insurance changes and Accounts Receivable trends within the team, maintaining departmental productivity standards, answering patient and insurance company inquiries, participating in educational activities and staff meetings, and adhering strictly to HIPAA guidelines and regulations. Other duties may be assigned.

Requirements

• Ability to operate a computer, computer software, and basic office equipment
• Ability to operate a multi-line telephone system
• Skill in answering a telephone in a pleasant and helpful manner
• Ability to read, understand, and follow oral and written instructions
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Proficiency reading, writing and speaking English is required
• 1 year of medical billing and collections practice experience preferred
• Knowledge of basic medical coding and third-party operating procedures and practices preferred
• Knowledge of business office procedures
• Pharmacy Technician Certification required
• Indiana and Pennsylvania State Pharmacy Technician license required, or willing to obtain prior to start date.

Responsibilities

• Monitor accounts receivable and identifies overdue accounts to be addressed
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
• Use credit bureau data, post office information, internet searches, and other tools to try to locate customers who have moved or changed phone numbers
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
• Resolve customer issues and complaints concerning billing or escalate to supervisor as needed
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Communicate any insurance changes or Accounts receivable trends among the team
• Maintains a level of productivity suitable for the department.
• Answering questions from patients, clerical staff, and insurance companies
• Participating in educational activities and attending staff meetings
• Maintaining the strictest confidentiality; adhering to all HIPAA guidelines and regulations
• Other duties as assigned

Benefits

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed