Pharmacy Clerk

Hy-Vee•Marshalltown, IA

About The Position

Hy-Vee is seeking a customer-service-oriented Pharmacy Clerk to support the pharmacy’s day-to-day operations and contribute to customers’ health and wellbeing. The role involves assisting customers, stocking and ordering supplies, handling cash transactions, and helping maintain an orderly and clean pharmacy. The position requires care, professionalism, attention to detail, trustworthiness, discretion, and teamwork. This is a fast-paced pharmacy role with daily exposure to noise and significant pressure to meet deadlines. The work includes frequent standing and walking, repetitive reaching and bending, and handling and preparing medications under pharmacist supervision and in accordance with applicable regulations. There may be occasional exposure to hazardous chemicals or solvents, including chemotherapy drugs. Safety training is provided, and employees must follow pharmacy policies and procedures to minimize risks. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
Ability to follow written, verbal, or diagrammatic instructions with attention to detail.
Ability to accurately add, subtract, multiply, and divide whole numbers.
Ability to file, post, and organize materials, copy data accurately between records, and gather basic information through customer interactions.
Ability to guide customers and provide clear, helpful direction in a professional and compassionate manner.
Ability to maintain discretion and integrity when handling confidential patient information.
Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
Ability to count, pour, package, and label medications and fill prescriptions under pharmacist supervision in accordance with state and federal pharmacy regulations.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning duties.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

Over six months up to one year of similar or related experience preferred.

Responsibilities

Provide prompt, friendly customer service, greet customers, learn their names, and make interactions positive.
Answer telephone calls promptly and assist callers, including taking refill orders.
Gather patient information required to prepare prescriptions.
Stock received products and supplies, mark stickers accordingly, and keep pharmacy supplies well stocked.
Review prescriptions that have not been picked up as requested by the department manager.
Order products and supplies at the department manager’s request and review invoices for received products.
Log invoices as necessary and complete cash transactions accurately.
Prepare paperwork and compile medicine for delivery orders and mail-outs at the department manager’s request.
Coordinate nursing home medicines as necessary.
Administer vaccines as allowed by law, with required certification where applicable.
Clean the pharmacy, empty garbage, and remove trash in a timely manner.
Maintain the confidentiality of customers’ private medical information.
Work with coworkers as a team to support customer satisfaction and a pleasant work environment.
Assist in other areas of the store and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.