Pharmacy Clerk

Trinity Health•Muskegon, MI

About The Position

Under general supervision and according to established policies and procedures, the Pharmacy Clerk operates a computerized cash register to record department items sold and reconciles cash and register documentation at the end of the day. The role also performs other department duties as assigned and provides excellent customer service. The position includes preparing and maintaining the cashier area and register equipment, accurately processing sales and payments, handling cash accountability, and maintaining food product inventory. The Pharmacy Clerk may train new staff, participate in inventory activities, attend meetings as required, and assist department operations during downtime. The role requires professional, courteous interactions and adherence to confidentiality, safety, and organizational policies and values.

Requirements

High school diploma or GED.
Three to six months of previous related experience.
Strong interpersonal skills to greet, interact, and communicate effectively with customers, patients, and Health System employees.
Ability to read and write, understand instructions, and communicate with customers.
Ability to perform non-complex arithmetic and calculations, including receiving cash and providing customer change.
Ability to concentrate and pay close attention to detail to ensure accuracy.
Ability to perform and prioritize multiple tasks while coping with frequent interruptions.
Ability to stand for up to 80% of work time.
Ability to lift up to 35 pounds without assistance; assistive devices are required when lifting more than 35 pounds.
Professional manner that commands respect, reflects competency, and encourages collegiality.
Familiarity with standard desktop and Windows-based computer systems, including email, e-learning, intranet, and computer navigation.
Ability to use other software required to perform essential functions.

Responsibilities

Greet customers, patients, and colleagues courteously and provide excellent customer service.
Prepare the cashier area by procuring currency bags and replenishing register and credit card machine tape and ink as needed.
Operate a computerized cash register accurately, compute charges, apply appropriate cost exceptions, identify items, and match them to the appropriate department key.
Receive and process cash, checks, credit cards, and other forms of payment as appropriate.
Reconcile and account for cash and register documentation at the end of each shift, verify register tapes, post necessary adjustments, and assist with balancing cash drawers.
Maintain an appropriate level of cash in the drawer and obtain additional change as necessary.
Follow Health System and Department policies, procedures, practices, and regulations when handling currency, checks, and charges.
Maintain food product inventory, including ordering from approved vendors, monitoring inventory levels, minimizing spoilage and waste, and maintaining inventory controls in the sales area.
Attend meetings as required.
Train new staff in Pharmacy Clerk responsibilities.
Participate in annual and other inventory processes as needed.
Use downtime appropriately to assist department operations.
Maintain cooperative relationships, approach conflict constructively, identify problems, offer solutions, and participate in resolution.
Maintain confidentiality of information concerning patients, physicians, colleagues, and visitors; discuss patient and hospital information only with appropriate personnel in appropriate private places.
Act in accordance with the Code of Conduct, Service Excellence Standards, and Trinity Health's Mission, Vision, and Values.
Perform job duties safely, protect personal and coworker safety, and immediately report preventable hazards and unsafe practices to management.
Use protected health information and systems access appropriately in accordance with HIPAA, confidentiality standards, and other applicable regulations.