Part Time Pharmacy Call Center
About The Position
This part-time position is based in Rochester, NY. It requires up to six weeks of training at the company’s corporate office during the listed availability hours; after training, the role is fully work from home. Shifts include evenings and weekends and vary within the following hours: 8:30 a.m.–9 p.m. Monday through Friday, 8:30 a.m.–6 p.m. Saturday, and 8:30 a.m.–5 p.m. Sunday. The role handles incoming pharmacy-related calls, supports customers, coordinates with store pharmacies, and meets call and productivity goals while complying with company policies and applicable privacy regulations.
Requirements
- Ability to work in a fast-paced environment.
- Strong technical and computer skills, including the ability to learn new applications quickly.
Nice To Haves
- One or more years of pharmacy technician experience.
- Experience working in a call center environment.
- Experience handling medical or insurance-related inquiries.
- Proficiency with EnterpriseRx.
Responsibilities
- Answer a high volume of incoming calls, provide accurate information, and answer customer questions.
- Communicate with store pharmacies to gather, verify, and provide customer and order information.
- Contribute to team performance by achieving call and productivity goals.
- Balance competing responsibilities and maintain productivity in a fast-paced environment.
- Follow company policies and comply with HIPAA, state, and federal regulations when handling customer information.
Benefits
- Flexible scheduling
- Incredible benefits (specific benefits not listed)
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
