Call Center Operator (Part-Time)

Fond du Lac Band of Lake Superior Chippewa • Carlton, MN

7d • Onsite

About The Position

The Call Center Operator will be responsible for answering all incoming calls to the Hotel from internal and external callers within 3 rings. This role involves responding to inquiries, accurately entering and confirming hotel reservations, and maintaining a complete awareness of all promotions and specials. The operator will also assist with various guest services such as wake-up calls, dining reservations, and transferring calls. A courteous and professional demeanor is essential in all interactions, representing the Fond du Lac Band of Lake Superior Chippewa positively. The position requires maintaining proper attendance, a clean work area, and flexibility to assume additional responsibilities as needed.

Requirements

• No Driver’s License Required
• Ability to communicate effectively orally and in writing is required.
• Ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Knowledge of computer systems and word processing is required.
• Qualified candidate must have excellent communication skills.
• Pleasant phone voice.
• Ability to multi-task.
• Great customer service skills must also have the initiative to work independently.
• Must be available/flexible to work varying shifts.
• Must be able to sit, stand or bend for the duration of shift.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
• Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
• Subject to pre-employment and annual background checks.

Nice To Haves

• One year experience in relevant area and/or call center is preferred.
• Ability to type 40 words per minute is preferred.
• Previous switchboard experience preferred.
• Previous hospitality related experience highly preferred.

Responsibilities

• Answers all incoming calls to the Hotel from internal and external callers, within 3 rings.
• Responds to inquiries such as directions and calls for assistance.
• Accurately enters, reviews and confirms Hotel Reservations with guests.
• Has a complete awareness and understanding of all promotions and specials.
• Assists with wake up calls, inquires, dining reservations, etc.
• Able to work under minimal supervision.
• Transferring calls to proper extensions, operating voice mail systems.
• Courteous and professional manner in all dealings with guests, vendors and other employees.
• Welcomes hotel guests with a smile over the phone.
• Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
• Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
• Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
• Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
• Maintains a clean and organized work area.
• Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Benefits

• The Fond du Lac Band is an employer that cultivates the growth of our employees and our programs; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed