Pharmacy Technician, Call Center

UT Southwestern Medical Center • Dallas, TX

4d • Onsite

About The Position

Pharmacy call center technician will support retail and specialty pharmacies at UT Southwestern. Works under supervision of Pharmacist, Pharmacy Supervisor or Pharmacy Manager.

Requirements

• High School or equivalent.
• 1 year experience as a retail pharmacy technician or equivalent.
• Basic computer skills, data entry, filing
• English (speaking, reading, writing).
• Good general health and stress coping ability.
• Moderate physical effort: prolonged standing/walking, occasional lifting/carrying (up to 25 lbs), reaching, bending, crouching, etc.
• (TSBP) REG PHARMACY TECNICIAN Upon Hire

Nice To Haves

• Previous call center experience.

Responsibilities

• Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls.
• Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patients medications, pharmacy services and all other inquiries.
• Coordinates patient care by processing refill requests, communicating information to the patient regarding shipments, verifying patient and payment information, notifying the pharmacist of issues or changes in the patients condition.
• Uses customer service and critical thinking skills to solve problems for patients, nurses and health care providers. Understands when a problem needs to be escalated to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor or administrator as appropriate.
• Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals.
• Maintains compliance with HIPAA policies and regulations.
• Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives. Maintains a plan for personal development and completion of competency validation records. Participates in goal setting, ongoing development, and goals of team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• Performs related duties as assigned or requested.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED