Pharmacy Tech - Pharmacy Automation Technician

Carilion Clinic•Roanoke, VA

3d•Onsite

About The Position

This Pharmacy Automation Technician position supports inpatient pharmacy operations across Carilion Clinic's system of inpatient pharmacies, including a 718-bed Level 1 Trauma Center with a NICU and Children's Hospital. Technicians in this role are essential members of the healthcare team and directly contribute to safe, timely medication access for adult, pediatric, and neonatal patients. Serving as Omnicell Administrators, technicians in this role are responsible for the implementation, configuration, and ongoing maintenance of Automated Dispensing Cabinets throughout inpatient units. They maintain Central Pharmacy Workflow and Controlled Substance Workflow within the Omnicell system, ensuring accuracy, compliance, and operational efficiency across all supported facilities. Technicians receive advanced Omnicell training to develop the expertise necessary to effectively manage and troubleshoot these systems at a high level. A core function of this position is providing system-wide support to Carilion Clinic's inpatient pharmacies, including on-call coverage to ensure uninterrupted automation operations. Technicians are responsible for optimizing automated dispensing cabinet performance by managing medication profiles — adding and removing medications and establishing appropriate par levels — leveraging advanced utilization analytics to drive data-informed decisions that improve efficiency and support patient care. Success in this role requires excellent customer service and service recovery skills, as technicians work directly with nurses, anesthesia providers, and clinical staff to resolve automation-related issues and minimize disruption to patient care. Strong problem-solving and critical-thinking abilities are essential, as technicians must quickly assess and address complex technical and operational challenges in a fast-paced healthcare environment. This position is ideal for a technician who thrives in a dynamic, system-wide role, is comfortable with advanced technology, and demonstrates a proactive approach to problem solving. Integrity, accountability, and attention to detail are essential, as the role requires consistent adherence to policies, accurate documentation, and an unwavering commitment to patient safety.

Requirements

A high school diploma or equivalent is required.
Registration with the Virginia Department of Health Professionals required.
Pharmacy Technician Certification Board Certification relevant to work area is required within 6 months of hire.
Must be able to maintain familiarity with a large number (1000-2000) of medications and focused on attention to detail/accuracy.
Must be customer service oriented.
Requires knowledge and use of general office equipment and procedures, including computer/keyboard.
Must be able to solve simple mathematical and logistical problems in the work environment.
Must be able to effectively budget time, work efficiently and accurately, and follow procedures with minimum supervision.

Nice To Haves

Previous pharmacy work experience is preferred.

Responsibilities

Implementation, configuration, and ongoing maintenance of Automated Dispensing Cabinets.
Maintain Central Pharmacy Workflow and Controlled Substance Workflow within the Omnicell system.
Provide system-wide support to Carilion Clinic's inpatient pharmacies, including on-call coverage.
Optimize automated dispensing cabinet performance by managing medication profiles (adding/removing medications, establishing par levels).
Leverage advanced utilization analytics to drive data-informed decisions.
Resolve automation-related issues and minimize disruption to patient care.
Assess and address complex technical and operational challenges.
Adhere to policies, accurate documentation, and patient safety.
Processes, fills prescriptions, verifies information, and adjudicates insurance claims.
Prepares non-sterile compounds and package medications.
Maintains equipment and cleanliness of the department.
Handles medication charges, operates registers, and manages financial transactions.
Maintains records, prepares bank deposits, and ensures regulatory compliance.
Orders, receives, and returns medications; manages inventory using PAR levels.
Delivers medications and supplies to various locations.
Interacts with patients, staff, and vendors.