Pharmacy Assistant

PurposeMed • New York, NY

2d • $20 - $22 • Onsite

About The Position

PurposeMed is hiring a Pharmacy Assistant for its Affirming Care Pharmacy in East Elmhurst, New York. This permanent, full-time, onsite position supports daily pharmacy operations, patient outreach, and prescription intake, preparation, packaging, and shipping under pharmacist supervision. The role contributes to expanding access to affirming care for diverse populations, including the LGBTQ2IA+ community.

The Pharmacy Assistant reports to the Supervising Pharmacist and will communicate with patients through phone, SMS, email, and secure messaging; assist with prescription fulfillment and insurance information; maintain patient records, databases, inventory, and the dispensary; and ensure requests are handled accurately and in accordance with state regulations and pharmacy policies. The pharmacy currently operates Monday through Thursday from 10:30 AM to 6:00 PM and Friday from 10:30 AM to 4:00 PM; hours may adjust or expand as business needs change. The role requires the ability to commute to 98-18 Astoria Blvd, East Elmhurst, NY 11369.

Requirements

• At least 1 year of experience in retail, customer service, or healthcare support.
• Willingness and interest in becoming a Registered Pharmacy Technician (RPhT) in New York State.
• Flexibility to work different shifts, potentially including weekends and evenings.
• Familiarity or comfort with healthcare or pharmacy software and data entry.
• Positive attitude, strong sense of urgency, and team-player mentality.
• Enjoyment of performing varied daily tasks in a fast-paced work environment.
• Strong attention to detail and time-management skills, with the ability to set priorities.
• Active listening skills and strong written and verbal communication skills.
• Ability to commute to the East Elmhurst pharmacy location.

Nice To Haves

• Prior pharmacy, clinic, or medical office experience.
• Experience in a community, mail-order, or specialty pharmacy setting.
• Experience working within the 340B program.
• Experience with PioneerRx or a similar pharmacy management system.
• Fluency in Spanish.

Responsibilities

• Make high-volume outbound calls and send texts to patients about new prescriptions, refill follow-ups, and lapsed care.
• Provide patient support by phone, SMS, email, and secure messaging.
• Help patients navigate insurance challenges and proactively identify solutions.
• Follow up consistently until contact is made and next steps are confirmed.
• Create and update patient profiles and maintain internal pharmacy databases.
• Assist with prescription fulfillment, including preparing, counting, labelling, packaging, and shipping orders under the direct supervision of a licensed pharmacist.
• Gather complete and accurate prescription and insurance information during intake.
• Maintain an efficient, safe, and tidy dispensary.
• Assist with inventory management, stock replenishment, and unboxing shipments.
• Process requests accurately and in accordance with state regulations and pharmacy policies.

Benefits

• 20 vacation days.
• Annual winter break closure.
• Medical, dental, and vision coverage from the first day of work, with premiums fully covered and dependent coverage available.
• 8 health/sick days.
• Extended mental health coverage.
• $20,000 lifetime coverage for gender-affirming care and procedures in Canada.
• $500 learning fund for courses and professional development.
• People Potential program to identify growth opportunities with a manager.
• Additional programs and supports to promote well-being at work and outside it.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed