Pharmacy Assistant

PurposeMed • New York City, NY

1d • Onsite

About The Position

PurposeMed is a Canadian-founded healthtech company established in 2019 to improve access to complex care for underserved communities. Its businesses include Freddie and Affirming Care Pharmacy, which provides discreet specialty prescription delivery across North America. The Pharmacy Assistant will join the Affirming Care Pharmacy team in East Elmhurst, New York, at a pharmacy currently operating as Max Pharmacy and transitioning to Affirming Care Pharmacy. This is a permanent, full-time, onsite role. The Pharmacy is currently open Monday through Thursday from 10:30 AM to 6:00 PM and Friday from 10:30 AM to 4:00 PM; operating hours may change or expand as business needs evolve.

Reporting to the Supervising Pharmacist, the Pharmacy Assistant supports daily pharmacy operations, patient outreach, prescription intake, preparation, packaging, and shipping under pharmacist supervision. The role serves patients from diverse populations, including the LGBTQ2IA+ community, and contributes to reducing health disparities and expanding access to care.

Requirements

• At least 1 year of experience in retail, customer service, or healthcare support.
• Willingness and interest in becoming a Registered Pharmacy Technician (RPhT) in New York State.
• Flexibility to work different shifts, potentially including weekends and evenings.
• Familiarity or comfort with healthcare or pharmacy software and data entry.
• Positive attitude, strong sense of urgency, and team-player mentality.
• Enjoyment of varied daily tasks and working in a fast-paced environment.
• Strong attention to detail and time-management skills, with the ability to set priorities.
• Active listening skills and strong written and verbal communication skills.

Nice To Haves

• Prior pharmacy, clinic, or medical office experience.
• Experience in a community, mail-order, or specialty pharmacy setting.
• Experience working within the 340B program.
• Experience with PioneerRx or similar pharmacy management systems.
• Fluency in Spanish.

Responsibilities

• Conduct high-volume outbound calls and texts to patients about new prescriptions, refill follow-ups, and lapsed care.
• Provide patient support by phone, SMS, email, and secure messaging.
• Help patients navigate insurance challenges and proactively identify solutions.
• Follow up consistently until contact is made and next steps are confirmed.
• Create and update patient profiles and maintain internal pharmacy databases.
• Assist with prescription fulfillment, including preparing, counting, labelling, packaging, and shipping orders under the direct supervision of a licensed pharmacist.
• Gather complete and accurate prescription and insurance information during intake.
• Maintain an efficient, safe, and tidy dispensary.
• Assist with inventory management, stock replenishment, and unboxing shipments.
• Process requests accurately and in accordance with state regulations and pharmacy policies.

Benefits

• 20 vacation days.
• Annual winter break closure.
• Comprehensive medical, dental, and vision care from the first day of work, with premiums covered at 100% and dependent coverage available.
• 8 health/sick days.
• Extended mental health coverage.
• $20,000 lifetime coverage for gender-affirming care and procedures in Canada.
• $500 learning fund for courses and professional development.
• People Potential program to identify growth opportunities with a manager.
• Flexible work within a remote-friendly team, where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed