Pharmacy and Primary Care Business Manager

Central City Concern • Portland, OR

15d • Onsite

About The Position

The Pharmacy and Primary Care Business Manager is responsible, in collaboration with the Senior Director of Pharmacy and Primary Care and the pharmacy and primary care leadership teams, for the business and operational performance of Pharmacy Services and Primary Care. The role oversees the medication and pharmacy supply purchasing program; operational and financial planning; regulatory and program compliance; project and portfolio management; and analytical support for decision-making. It represents Pharmacy Services and Primary Care across the agency and supports operational and financial goals through strategic thinking, collaboration, coaching, and data. The position has no direct reports.

The manager supports pharmacy and clinic operations, inventory, invoices, contracts, vendor relationships, technology implementations, regulatory compliance, reporting, budgeting, and improvement initiatives. It builds performance-monitoring tools and dashboards, works with Finance and Enterprise Data Solutions, and uses project management, change management, and Lean/PDSA methods to manage initiatives. It also coaches leaders and serves as a communication bridge for the Senior Director by facilitating listening sessions and recurring meetings, surfacing barriers, synthesizing feedback, and communicating decisions and status back to staff.

The position is based at Blackburn Center in Portland, Oregon, and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with Saturday and Sunday off. The listed salary range is $76,000–$99,000, influenced by experience, licensure, certifications, education, and internal equity.

Requirements

• At least 5 years of progressively responsible experience in project management, program management, or operations management.
• Demonstrated experience leading multifaceted projects with multiple stakeholders, including planning, execution, and evaluation.
• High school diploma or GED.
• Current CPR certification.
• Excellent verbal and written communication skills.
• Advanced proficiency in Microsoft Office, including the ability to create spreadsheets, presentations, documents, and reports and analyze and present data effectively.
• Ability to independently identify, research, and resolve issues and provide strategic, operational, implementation, and analytical perspectives.
• Ability to lead initiatives and influence outcomes without direct reporting authority.
• Ability to facilitate groups, listen actively, build trust, and communicate complex information professionally, including for executive audiences.
• Strong analytical and problem-solving abilities, including using data to monitor performance and recommend corrective action.
• Experience managing a portfolio of initiatives and creating dashboards to report status.
• Ability to apply project management, change management, and Lean/PDSA methodologies and coach leaders in these areas.
• Familiarity with budget planning, contract review, financial oversight, and pharmacy and health-services regulatory requirements, including 340B.
• Ability to organize and prioritize work accurately while meeting multiple deadlines and handling difficult or stressful situations with professional composure.
• Sound independent judgment and ability to use relevant technology and software applications, including learning multiple systems after suitable training.
• Ability to work cooperatively with diverse populations and stakeholder teams, as well as independently with initiative and self-motivation.
• Ability to maintain confidentiality, foster a positive culture, and consider the impacts of decisions on underserved communities, including the effects of oppression, structural racism, and individual bias on client outcomes.
• If using a vehicle for agency business: current driver’s license, access to a vehicle, qualification as an Acceptable Driver under the agency Fleet Safety policy, completion of initial driver training within 60 days of approval and ongoing recertification, and minimum personal auto liability coverage of $100,000/$300,000.
• Availability to travel between sites as required.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull, and lift heavy objects, and to climb stairs several times a day.
• Ability to comply with the agency’s drug-free workplace policy and pass a pre-employment drug screen, TB test, and background check.
• Ability to adhere to agency nondiscrimination policies and interact respectfully with coworkers and clients from diverse backgrounds.

Nice To Haves

• Experience in healthcare, pharmacy, purchasing, or another health-services setting.
• Bachelor’s degree in business, science, technology, public health, or a related field.
• Experience with data reporting, metrics collection, budget management, and promoting operational efficiency.
• Relevant professional certification, such as Project Management Professional (PMP), Lean/Six Sigma Green Belt or higher, or Prosci Change Practitioner.

Responsibilities

• Operate the pharmacy medication and supply purchasing program, including developing strategy, policies, and quality assurance measures.
• Support annual physical inventory at pharmacy locations and serve as a key contact between Pharmacy Services and Finance leadership.
• Manage pharmacy inventory in partnership with the Pharmacist in Charge, including ordering, invoice processing, and inventory reconciliation.
• Manage Pharmacy Services invoice processes and support pharmacy and primary care contracts and vendor relationships with Pharmacy, Finance, and Legal leaders.
• Take a lead role in software and hardware implementations at pharmacy locations and primary care clinics, and support related technology systems with internal and external stakeholders.
• Represent Pharmacy Services and Primary Care in agency-wide work as needed.
• Represent Pharmacy Services on the 340B program and support regulatory and program compliance, including requirements involving DEA, Oregon Board of Pharmacy, EPA, DOT, and HRSA.
• Support Primary Care adherence to applicable regulatory and program requirements related to business operations.
• Partner with pharmacy and primary care teams to develop and improve operational workflows, including handoffs between primary care and pharmacy.
• Develop and write department policies and procedures and coordinate their implementation and approval with relevant departments.
• Create, review, and analyze financial, operational, revenue-cycle, productivity, and other business reports.
• Identify and report opportunities to improve efficiency, quality, and cost-effectiveness, and work with Finance to assess performance and the sustainability of new business opportunities.
• Develop and maintain methods and tools for monitoring operational performance, define key performance indicators with leaders, and identify reporting gaps.
• Collaborate with Enterprise Data Solutions, Finance, and Clinical Applications teams to develop reporting tools and improve performance monitoring.
• Train pharmacy and primary care leaders to use reports and data tools to monitor and analyze performance.
• Manage Pharmacy and Primary Care initiatives, maintain a consolidated dashboard and backlog, and regularly update initiative status.
• Lead improvement initiatives using project management, change management, and Lean/PDSA methodologies in collaboration with the Quality team.
• Support annual operational planning, prioritization, and resource allocation; organize and drive annual budget planning with leaders and Finance.
• Align planning with enterprise planning in collaboration with the Director of Strategy and Portfolio Management, and advise the Senior Director on initiative priorities.
• Track implementation of improvement initiatives and return on investment with program leaders, and coach leaders on planning, analysis, design, and change management.
• Participate in Pharmacy and Primary Care leadership activities, including data gathering, reporting, program development, quality improvement, committee work, training, and education.
• Help create budgets and monitor adherence to them.
• Serve as a communication liaison between the Senior Director and pharmacy, primary care, and program staff and leaders.
• Design and facilitate recurring listening sessions to surface operational barriers, concerns, and ideas; maintain a log of themes and requests and bring prioritized issues and recommendations to the Senior Director.
• Plan and facilitate monthly meetings, including agendas, materials, action items, and follow-up, and communicate decisions and status back to staff and leaders.
• Prepare briefings, talking points, and written communications for the Senior Director as requested.
• Follow privacy and confidentiality requirements, report breaches as required, attend mandatory training, and perform other duties as assigned.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance.
• Student loan repayment options.
• Retirement savings plan with employer matching.
• Paid time off beginning at four weeks of accrual per year, with accrual increasing with longevity.
• Up to 11 recognized holidays and 2 personal holidays, depending on work shift schedule.
• 403(b) retirement savings plan with an employer match of 4.25% in the first year, 6% in the second year, and 8% in the third year.
• Employer-paid life, short-term disability, and long-term disability insurance.
• Sabbatical program offering extended time off at years 7, 14, and 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED