Pharmacy Account Manager

PharmcareUSA•Indianapolis, IN

10h

About The Position

PharmcareUSA is seeking an Account Manager for its national, privately owned, closed-door long-term care pharmacy business. The role serves as a point of contact for facilities, makes regular facility visits, and supports pharmacy operations, including prescription preparation and dispensing, medication inventory, returns, and delivery preparation. Travel to facilities is required, and the employee must supply their own vehicle. Mileage reimbursement is available. The position requires full-time hours across all shifts, including nights, weekends, and holidays.

Requirements

Experience in long-term care pharmacy, assisted living, hospice, and/or as an RN or LPN is preferred.
Demonstrated critical evaluation skills.
Problem-solving skills.
Relationship-management skills.
Ethical practice.
Consultation skills.
Computer proficiency and technical aptitude, including the ability to use Microsoft products such as PowerPoint.
Excellent communication and organizational skills.
Ability to travel to and from facilities as job duties require.
Ability to routinely use standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.
Ability to operate a computer and other office equipment, such as calculators, copy machines, and printers, constantly, up to 100% of the time.
Ability to talk and hear regularly to communicate effectively by phone and in person.
Ability to see 100% of the time to recognize medications, detect inaccuracies, and observe others’ work.
Ability to stand, walk, bend, kneel, reach, and stoop.
Ability to lift and/or transport materials weighing up to 25 pounds, up to 10% of the time.
Ability to tolerate a normal office environment and exposure to various medications.
Must supply their own vehicle and be willing to travel to facilities.

Nice To Haves

Experience in long-term care pharmacy, assisted living, hospice, and/or as an RN or LPN.

Responsibilities

Visit multiple facilities each month to ensure every facility is visited once per quarter.
Attend or conduct in-services on LinkRx and StatSafe as needed.
Perform StatSafe audits.
Perform cycle exchanges.
Attend quarterly Performance Improvement Meetings.
Conduct satisfaction surveys and assist with grievance logs.
Act as the facilities’ point person for issues, problems, and complaints.
Communicate facility changes and updates to the pharmacy team.
Support the consulting team as needed.
Comply with corporate initiatives and use provided tools and resources as appropriate.
Assist the pharmacist with prescription input when appropriate, filling, and dispensing.
Fill prescriptions in accordance with rules and regulations of regulatory entities.
Answer telephone calls, assist callers when appropriate, and enlist the pharmacist when needed; respond to customer needs in a timely manner.
Prepare medications for delivery to facilities according to the delivery schedule.
Assist with ordering medications from the wholesaler and proper inventory management.
Assist with medication returns and E-Kit management.
Perform other duties as assigned.