Pharmacy Account Executive

CVS Health•Work At Home-Pennsylvania, PA

4d•$54,400 - $139,240

About The Position

The Pharmacy Account Executive (AE) serves as the senior-level liaison for PBM clients within the Aetna Business Unit. The role focuses on growing business through renewals, client retention, and upselling existing accounts, while leading strategic account teams and owning client satisfaction and service delivery. The AE develops client and internal relationships, recommends CVS Health solutions, provides performance reporting, supports RFP responses, and executes renewals. Success is measured by revenue growth for the assigned book of business and above-average client satisfaction. The role requires knowledge of the PBM and managed care environment and awareness of market trends. The position may be based in the Western U.S., with the option to work remotely or from a CVS corporate hub, and requires travel up to 30% of the time.

Requirements

At least 5 years of cumulative account management or equivalent client-facing experience in healthcare.
Bachelor’s degree or equivalent experience may be considered.
Ability to travel up to 30% of the time, including flights, overnight stays, local travel, and travel on short notice.
Proficiency in Word, Excel, and PowerPoint.

Nice To Haves

Account management or equivalent client-facing experience in the pharmacy or PBM industry.
Experience managing employer group or health plan accounts.

Responsibilities

Lead the strategic account team, including account management, clinical, and operations colleagues, with ownership of client satisfaction and service delivery.
Develop strong internal and client relationships through proactive interactions and effective verbal and written communication.
Collaborate with medical, account management, clinical, product, operations, and underwriting teams.
Use consultative selling skills to recommend CVS Health solutions and influence client upsell opportunities.
Develop and deliver quarterly and annual reports to clients on drug trends, financial performance, and cost-saving opportunities.
Formulate responses to requests for proposals (RFPs) in collaboration with internal partners, including underwriting, networks, operations, trade, and legal.
Execute client renewals by building relationships with key stakeholders and identifying pharmacy benefit plan designs that benefit both the client and CVS Health.
Grow revenue for the assigned book of business and achieve above-average client satisfaction scores.
Influence account team colleagues and other internal partners to deliver results for clients.
Keep current on PBM and managed care market trends to position CVS Health programs and solutions effectively.